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Blank Activation Screen

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Message 1 of 4
Anonymous
1034 Views, 3 Replies
‎12-21-2010 09:58 PM
‎12-21-2010 09:58 PM

Blank Activation Screen

In early Dec 2010 I downloaded AutoCAD 2011 (I already had the 2010 version).  When I opened it, a screen appeared with the option to 'TRY' or 'ACTIVATE'.  When I clicked on Activate the next screen appeared but it was blank except for 2 radio buttons without any text attached.  Supposedly, I have to get a request code from that screen to activate but obviously I can't.

Does anyone have any suggestions for this particular problem?

 

I'm running WindowsXP Pro 32bit with more than enough memory and HD space.

 

Thanks,

GMijares

Auburn, WA

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Message 2 of 4
TravisNave
Mentor
in reply to: Anonymous
‎12-22-2010 06:30 AM
‎12-22-2010 06:30 AM

Yes this is a known issue.  Please check the KB article here for more information on how to resolve this issue:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=6404339&linkID=9240617

 

Good Luck!



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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jstarnes74
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in reply to: TravisNave
‎12-22-2010 09:58 AM
‎12-22-2010 09:58 AM

I tried this and it still had no effect im still getting blank activation screen anyother ideas or options?

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Message 4 of 4
TravisNave
Mentor
in reply to: jstarnes74
‎12-22-2010 11:07 AM
‎12-22-2010 11:07 AM

Other users have experienced success by logging on as another user with local admin rights and activating that way. 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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