BIM 360 glue installation problems

[Anonymous]

Hi, I am facing the issue of installing BIM360 glue on my windows 8.1 operating system. As soon as I try to run the installation software, it says the program has stopped working and that "Windows is checking for a solution". If someone knows how to solve this issue please let me know. Thank you, Sahil

[anil_mistry]

Hello Sahil,

This could be related to a security setting. Are you using laptop? Would you be able to try to install BIM 360 Glue from a different location?

Also, please check these security and Firewall settings on your PC/Laptop:

Security and Firewall Checklist 

·     Internet Explorer is not blocking scripts. 
·     The following urls are in the firewall's safe list: https://b2.autodesk.com, https://b3.autodesk.com, and https://b4.autodesk.com
·     Standard TCP/UDP/IP ports 80 and 443 are not blocked. 
·     https://b2.autodesk.com, https://b3.autodesk.com, and https://b4.autodesk.com bypass the filter group and the traffic shaper in the content filter, bandwidth management, and application control software. 
·     Local network & security policies do not block scripts, Web applications and Silverlight/flash applications (or allow these forhttps://b2.autodesk.com, https://b3.autodesk.com, and https://b4.autodesk.com). 
·     Allow the following URL through ports 80 and 443 
o   https://accounts.autodesk.com 
o   https://api.autodesk.com 
o   http://*.amazonaws.com 
o   https://*.autodesk.com 

·     Lastly, please check that the time on the computer(s) are within 5 minutes of the correct time.

BIM 360 GLUE does not currently support Authenticated Proxy Servers.

Please, let me know if this help.

Thank you and have a great day!

Best regards,

[chubbard]

Reply to an old post. We are trying to install Glue on Windows 10 and are getting an error that the administrator has blocked this program because it poses a security risk to your computer. I lists b4.autodesk.com as the domain

I have added all the above to the trusted sites and to the firewall but I am still getting this when I try to install Glue. I have also run as admin and get the same error. Any ideas on where else to look for the blocking?