Installation & Licensing

Installation & Licensing

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Member
elenakrotz
Posts: 5
Registered: ‎10-15-2012
Message 1 of 8 (980 Views)
Accepted Solution

Autodesk will not start / License problem

980 Views, 7 Replies
10-21-2012 05:23 AM

Hello,

my Autodesk Inventor Professional 2013 will not start. After doubleklick the Icon the Program opens the fist screen (see attached file) The window will close after few secounds.

 

A few days ago I installed the program - and all works fine. After I´ve done a wrong klick in "License Transfer Utility" the problem occurs. I cannot open Autodesk and the License Transfer Utility.

 

I reinstalled Autodesk, .Net 4  several times.... without a solution

 

Do you have any ideas?

 

Thank you.

 

Daniel,

The issue could be around what folders you have deleted after you uninstalled Inventor. You will find Inventor folders in these locations and you should only worry about those folders clearly named Inventor:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

Next, you could try to rename the TSF file. It will resemble this: ADSKFLEX_NUMBERS_TSF.data. It will be located here:

C:\ProgramData\FLEXnet

Rename this file and then try to start the application.

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support

Hi David, Emely,

The problem is now fixed.

 

First I´ve done all as you described and reinstalled it- but this doesn´t work.

 

This is my solution:

1)Do everything you wrote

2)I´ve done a backup of the regestry and deleted every folder with "Autodesk" keys inside.

3)Reboot, Reinstall -> all ok :smileyhappy:

 

Best regards,

Daniel

Product Support
emily.xu
Posts: 466
Registered: ‎03-29-2010
Message 2 of 8 (945 Views)

Re: Autodesk will not start / License problem

10-22-2012 12:09 AM in reply to: elenakrotz

Hi, welcome to Autodesk Discussion Group.

Will this solution work for you?

 


______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

 




Emily Xu
Member
elenakrotz
Posts: 5
Registered: ‎10-15-2012
Message 3 of 8 (909 Views)

Re: Autodesk will not start / License problem

10-22-2012 11:39 AM in reply to: emily.xu

Hi Emely,

Thanks for your message.

 

The solution does not work for my pc. Same as before.

This is the message from the logfile:

 

1396    2012/10/22    20:29:59    Reason=Fatal error
1396    2012/10/22    20:29:59    ComputerName=ELLI-PC
1396    2012/10/22    20:29:59    OS=6.1.7601.Service Pack 1
1396    2012/10/22    20:29:59    File=AdlmFlxActTS.cpp,Line=784
1396    2012/10/22    20:29:59    AdlmActError=102 [Too many licenses of one type]
1396    2012/10/22    20:29:59    Reason=Fatal error
1396    2012/10/22    20:29:59    ComputerName=ELLI-PC
1396    2012/10/22    20:29:59    OS=6.1.7601.Service Pack 1
1396    2012/10/22    20:29:59    File=AdlmFlxActAppTrialAndConfigLicenseHandler.cpp,Line=243
1396    2012/10/22    20:29:59    AdlmActError=1 [Internal or programming error]
5736    2012/10/22    20:30:00    Reason=Fatal error
5736    2012/10/22    20:30:00    ComputerName=ELLI-PC
5736    2012/10/22    20:30:00    OS=6.1.7601.Service Pack 1
5736    2012/10/22    20:30:00    File=AdlmIntSATSLicense.cpp,Line=467
5736    2012/10/22    20:30:00    VendorID=2 [ADLMACT]
5736    2012/10/22    20:30:00    VendorError=1 [Internal or programming error]

Do you have some more ideas / things that I could check? :smileyhappy:

Member
elenakrotz
Posts: 5
Registered: ‎10-15-2012
Message 4 of 8 (907 Views)

Re: Autodesk will not start / License problem

10-22-2012 11:40 AM in reply to: elenakrotz

Oo I forgot to tell: OS = Windows7 64bit

Maybe it´s imortant :smileyhappy:

Product Support
emily.xu
Posts: 466
Registered: ‎03-29-2010
Message 5 of 8 (880 Views)

Re: Autodesk will not start / License problem

10-22-2012 11:34 PM in reply to: elenakrotz

Thanks for updating with log file. Since VendorID=2 [ADLMACT] normally related to the activation info, so maybe there is something wrong with some files under the folder C:\ProgramData\Autodesk\AdLM. So my suggestion is try to remove all the Autodesk by this solution, then try to reinstall, you maybe need to reactive your product.

Be sure to clear any remaining folders, files and registers according to above solution.

 


______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

 




Emily Xu
Member
elenakrotz
Posts: 5
Registered: ‎10-15-2012
Message 6 of 8 (851 Views)

Re: Autodesk will not start / License problem

10-23-2012 12:41 PM in reply to: emily.xu

Hi Emily,

I´ve reinstalled Autodesk as described in the manual. (delte autodesk in control panel, delete folders, clean regestry, delete temp, reboot, deactivate antivirus...)

But in the end I´ve the same problem as before.... Autodesk Inventor Professional 2013 will not start....

All "other programs" like Inventor Vusion 2013, Autodesk Vault Basic 2013, DWG True View 2013 open without problem.

Do you have any more ideas?

Best regards,

Daniel

Product Support
dembkod
Posts: 520
Registered: ‎05-26-2010
Message 7 of 8 (844 Views)

Re: Autodesk will not start / License problem

10-23-2012 01:55 PM in reply to: emily.xu

Daniel,

The issue could be around what folders you have deleted after you uninstalled Inventor. You will find Inventor folders in these locations and you should only worry about those folders clearly named Inventor:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

Next, you could try to rename the TSF file. It will resemble this: ADSKFLEX_NUMBERS_TSF.data. It will be located here:

C:\ProgramData\FLEXnet

Rename this file and then try to start the application.

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support



David Dembkoski
Member
elenakrotz
Posts: 5
Registered: ‎10-15-2012
Message 8 of 8 (800 Views)

Re: Autodesk will not start / License problem

10-29-2012 03:24 PM in reply to: elenakrotz

Hi David, Emely,

The problem is now fixed.

 

First I´ve done all as you described and reinstalled it- but this doesn´t work.

 

This is my solution:

1)Do everything you wrote

2)I´ve done a backup of the regestry and deleted every folder with "Autodesk" keys inside.

3)Reboot, Reinstall -> all ok :smileyhappy:

 

Best regards,

Daniel

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