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Autodesk will not resume Download.

6 REPLIES 6
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Message 1 of 7
naifb.ab121
10583 Views, 6 Replies

Autodesk will not resume Download.

Hello,

I am downloading Autodesk Maya 2015.

The download was stuck on Autodesk Maya 2015 SP2 while Installing. I clicked on Pause Download, and now it won't let me resume the download; the Pause button is grayed out. This may seem like a very basic problem, but I'd like to know how to get the Installation to Resume again.

6 REPLIES 6
Message 2 of 7
TravisNave
in reply to: naifb.ab121

I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 7
kdoyle
in reply to: TravisNave

I am having the same issue. I needed to pause the install, the pause button remains gray, and no option to resume install is offered. Quite tiresome.

Message 4 of 7
RSTaylor_
in reply to: naifb.ab121

Both the enter button, and the spacebar pull up the how to install page online. But i can't find anything that shows how to un-pause an instillation. I simply went to bed and left it installing till it timed out. 

Message 5 of 7
Mark.Lancaster
in reply to: RSTaylor_

@RSTaylor_

 

You are using an unreliable method of downloading and installing..  Just follow these steps:

 

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.

2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

 

Good luck on your installation and report back on your progress.

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 6 of 7
RSTaylor_
in reply to: Mark.Lancaster

Thank you, that did the trick

Message 7 of 7
amna.jafri95
in reply to: naifb.ab121

Happened with me too. Cancel the downloading and restart the setup. It will start from where you left off.
Hope it works!

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