Installation & Licensing

Installation & Licensing

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joebuttino3
Posts: 5
Registered: ‎09-09-2013
Message 1 of 10 (1,796 Views)
Accepted Solution

Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

1796 Views, 9 Replies
09-11-2013 05:20 PM

Hi, I'm having a big issue with the 2014 version of Invenor.  I have uninstalled and reinstalled the program numerous times, however, each time I go to lauch the program, it acts like its loading bu freezes on the splash screen at about 1/3 of the way loaded.  I have no access to the program before it freezes, crashes and asks to send an error report.  I'm using a student account serial, if that makes any difference... but I also tried to use the 2013 version too, but it had the same result.

 

My specs:

Dell Inspiron Tower

Core i5-2300 @ 2.80 GHz

6 GB of RAM

64 Bit version of Windows 7 SP1

 

I use BitDefender and MalwareBytes as my AV.

 

Thanks very much,

Joe

I personally use nVidia cards. 

 

But here is the list of Autodesk recommended certified cards for Inventor 2014:

 

http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534&results=1&stype=graphic&product_group=12&release=2014&os=8192&manuf=all&opt=1

Product Support
aaronhai
Posts: 252
Registered: ‎03-25-2010
Message 2 of 10 (1,776 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-12-2013 02:35 AM in reply to: joebuttino3

Hi joebuttino3,

 

Welcome to Autodesk Discussion Group.

Please launch the product under Windows Diagnostic Mode and see if the issue persists. If the program did not give an error in Diagnostic Mode, it could imply a program conflict (eg. antivirus) on your machine that is preventing product from running. If the program gave encounter error even in Diagnostic Mode it means that the software is not installed correctly. In that case, please perform clean un-install and install of the product.

 

Thank you.



Aaron Hai
Member
joebuttino3
Posts: 5
Registered: ‎09-09-2013
Message 3 of 10 (1,749 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-12-2013 03:01 PM in reply to: aaronhai

Hi, I tried did what you said, but it is still crashing on me.  During the install, an error popped up between the EcoMaterials Advisor progress and the Revit thing, would this have anything to do with my problems.  I tried uninstalling them myself and tried to run Inventor again, but it still crashed.  What should I do???

 

Thanks for replying,

Joe

Product Support
aaronhai
Posts: 252
Registered: ‎03-25-2010
Message 4 of 10 (1,739 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-13-2013 03:01 AM in reply to: joebuttino3

Hi joebuttino3,

 

Please run Microsoft Fix-It and see if that removes the residue file from the product enable the installation to go through.

 

Thank you.



Aaron Hai
*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 5 of 10 (1,730 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-13-2013 09:01 AM in reply to: joebuttino3

Hi Joe.  What is your video card and driver version? 

Member
joebuttino3
Posts: 5
Registered: ‎09-09-2013
Message 6 of 10 (1,718 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-13-2013 12:43 PM in reply to: TravisNave

Hi Travis, I have the Intel Processor Graphics 2000 with firmware version 9.17.10.3223 . I hope that helps, I'll try the Fix-it that Aaron had suggested before.

Thanks for your help,
Joe

*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 7 of 10 (1,707 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-13-2013 01:31 PM in reply to: joebuttino3

Yeah, that's kinda what I was worried about.  That onboard video is not certified to run Inventor in any real capable form.  You might have a hard time with it.  :smileysad:

Member
joebuttino3
Posts: 5
Registered: ‎09-09-2013
Message 8 of 10 (1,697 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-13-2013 02:08 PM in reply to: TravisNave

Well darn.  The motherboard had just been replaced by Dell less than a year ago.  I guess that's what happens when your pc's more than 3 years old.

 

I think I ran the 2012 version without much trouble, not sure if that was because it was downgraded from the 2014 version... can you reccommend any video cards that can run Inventor, I may look into that.

 

Thanks,

Joe

*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 9 of 10 (1,690 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-13-2013 02:47 PM in reply to: joebuttino3

I personally use nVidia cards. 

 

But here is the list of Autodesk recommended certified cards for Inventor 2014:

 

http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534&results=1&stype=graphic&produ...

Member
joebuttino3
Posts: 5
Registered: ‎09-09-2013
Message 10 of 10 (1,683 Views)

Re: Autodesk Inventor 2014 Freezes and Crashes on Splash Screen

09-13-2013 05:13 PM in reply to: TravisNave
Thank you very much Travis, you have been very helpful, I'll look into getting a new graphics card for my pc.

Thanks a bunch!!
Joe
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