Installation & Licensing

Installation & Licensing

Reply
Member
3 Posts
1 Kudo
Registered: ‎10-29-2012
Post 1 of 13
Accepted Solution

Autodesk Design Review 2013 Setup - Installation failed.

12829 Views, 12 Replies
10-29-2012 03:33 PM

I am on Windows 8 RTM x64. I am trying to install Design Review 2013, but the "internet connection" isn't being "found". My internet connection is fine. See the following:

 

design review hang.PNG

 

 design review failed.PNG

Hi @CallawaySupport and welcome to the community!

 

Will you try this posted solution and let me know if it resolves your issue? If not, please respond to this post with further details.

 

Thank you!

*Expert Elite*
10,892 Posts
900 Kudos
Registered: ‎01-14-2005
Post 2 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

10-30-2012 07:07 AM in reply to: dcuccia

Please be aware that Autodesk products are not yet supported on Windows 8.  You should look to see if you can find a full download if available. 

Member
3 Posts
1 Kudo
Registered: ‎10-29-2012
Post 3 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

10-30-2012 03:44 PM in reply to: dcuccia

Thanks.

 

Re: "You should look to see if you can find a full download if available."

 

I wasn't able to...any chance you could point me in the right direction?

 

David

Product Support
780 Posts
70 Kudos
Registered: ‎05-26-2010
Post 4 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

11-01-2012 07:51 AM in reply to: dcuccia

dcuccia,

Hello. This program is not supported on Windows 8, so it may not be usable in your environment. There is an alternate download method, however. I have a link for you hat describes this here:

http://upandready.typepad.com/up_and_ready/2012/04/design-review-download-now-vs-additional-install-...

Thank you for taking part in our community!

 

David Dembkoski

 ADSK_logo_S_black_web.png 

Product Support Specialist

Autodesk Product Support



David Dembkoski
Member
3 Posts
1 Kudo
Registered: ‎10-29-2012
Post 5 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

11-02-2012 04:21 PM in reply to: dembkod

dembkod wrote:

dcuccia,

Hello. This program is not supported on Windows 8, so it may not be usable in your environment. There is an alternate download method, however. I have a link for you hat describes this here:

http://upandready.typepad.com/up_and_ready/2012/04/design-review-download-now-vs-additional-install-...

Thank you for taking part in our community!

 

David Dembkoski

 ADSK_logo_S_black_web.png 

Product Support Specialist

Autodesk Product Support


David - that worked perfectly. I'm up and running, thanks very much! -David

Contributor
14 Posts
0 Kudos
Registered: ‎11-13-2006
Post 6 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

01-10-2013 03:28 PM in reply to: TravisNave

Hmm, but I'm getting the same error message... on a workstation that's WinXP 32-bit. I've tried the alternative download option as well. Any other ideas what I can do?

 

Thanks in advance.  ~Sona

Sona Greenberg
Product Support
780 Posts
70 Kudos
Registered: ‎05-26-2010
Post 7 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

01-18-2013 10:57 AM in reply to: dcuccia

sonablue,

Hello. I would uninstall the program and wipe the residual folders for Design Review. There could be residual traces from a failed install.  First, run the MS Fixit utility and try to uninstall Design Review if it lists in this program.

http://support.microsoft.com/mats/Program_Install_and_Uninstall\

Next, look for and delete residual traces that may be there. They will be clearly named and in a variety of places:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

After all this is clean, make sure you have the MSI installer on your system.

http://www.microsoft.com/en-us/download/details.aspx?id=8483

Log in with an Admin account, turn off Windows UAC and Antivirus and give the install a go.   

 

Thank you for taking part in our community!

 

David Dembkoski

ADSK_logo_S_black_web.png

Product Support Specialist

Autodesk Product Support



David Dembkoski
Contributor
14 Posts
0 Kudos
Registered: ‎11-13-2006
Post 8 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

01-22-2013 02:56 PM in reply to: dembkod

Hi dembkod,

Hmm, those look like folders in Win7, not WinXP. Nevertheless I'll look for their equivalent and clear what I find.

It's become less of a priority now that I've been switched to a Win7 machine myself (irony!), but a few other CAD users in my group are still using WinXP workstations and might like to see this resolved.

Thanks,

Sona Greenberg
New Member
1 Posts
0 Kudos
Registered: ‎02-12-2013
Post 9 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

02-12-2013 02:16 PM in reply to: dcuccia

David-

 

This worked for me as well.  Thank you for your help!

Member
3 Posts
0 Kudos
Registered: ‎05-12-2014
Post 10 of 13

Re: Autodesk Design Review 2013 Setup - Installation failed.

05-12-2014 08:08 AM in reply to: bristleconedesign

Hello

 

I am getting similar errors as shown in the images on the 1st post.   I am using 64 bit windows 7 and I am in a Corporate environment, not at home.  Is it a firewall or other security issue that is blocking me?   My internet connection is fine.  Here is what I downloaded and the error I get.  I tried version 2012 also, got same type of error.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Are you interested in helping shape the future of the Autodesk Community? To participate in this brief usability study, please click here. Your time and input is greatly appreciated!