Installation & Licensing

Installation & Licensing

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Member
5thavenue
Posts: 3
Registered: ‎03-06-2013
Message 1 of 5 (551 Views)
Accepted Solution

Autodesk 3D max trial download issue

551 Views, 4 Replies
03-06-2013 10:44 AM

Followed the instructions to download the software but wasn't prompted to download the Autodesk Download Manager first after submitting the information form. Let the software download anyway. After it was complete, I search for the .exe file in my computer but it wasn't there. Got back to the 3D max download page where I saw a link to download the ADM but the link wouldn't open.

Am I missing something?

Thank you

Welcome to the community Roxanne!

 

I just verified that the download manager prompt and download are functioning as designed.

 

Where you prompted to specify the save location? Have you tried searching your computer for "

Autodesk_3ds_Max_2013_EFGKJS_Win_64bit.exe" (or 32bit depending on the version you selected)? Does the Akamai NetSession Interface show up in your control panel / add remove programs list? Have you tried switching web browsers?
 
Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.

My bad. The file was hidden in my temporary files folder and the computer search couldn't find it but I did...finally

 

 

Thanks for the great support Philip.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 2 of 5 (536 Views)

Re: Autodesk 3D max trial download issue

03-06-2013 02:08 PM in reply to: 5thavenue

Welcome to the community Roxanne!

 

I just verified that the download manager prompt and download are functioning as designed.

 

Where you prompted to specify the save location? Have you tried searching your computer for "

Autodesk_3ds_Max_2013_EFGKJS_Win_64bit.exe" (or 32bit depending on the version you selected)? Does the Akamai NetSession Interface show up in your control panel / add remove programs list? Have you tried switching web browsers?
 
Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.


Philip Schmelzer
Member
5thavenue
Posts: 3
Registered: ‎03-06-2013
Message 3 of 5 (482 Views)

Re: Autodesk 3D max trial download issue

03-11-2013 11:43 AM in reply to: philip.s

Hello Philip,

 

Sorry for the late reply and thank you for your help. I wasn't prompted to specify the download location so I guess the file should have been placed in Download by default but it isn't there. I did search for "*.exe" and "Autodesk_3ds_Max_2013_EFGKJS_Win_32bit.exe". The Akamai Netsession Interface does show up in my control panel. I did try to change Web brownser (tried 3 times on FireFox and 2 times on Google Chrome). Everytime I refill the form to the download page and even after clearing the cache and changing email ID, the download progress bar is on "complete". Does it mean that the download manager "sees" the file already exist on my computer?

 

Thanks again

 

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 4 of 5 (472 Views)

Re: Autodesk 3D max trial download issue

03-11-2013 04:28 PM in reply to: 5thavenue

No worries and you're very welcome.

 

At this point I'm not sure what's really going on here and in an effort to save time and get you up and running, I'll be sending you a Private Message (little envelope next to your profile name once logged in) with browser download links.



Philip Schmelzer
Member
5thavenue
Posts: 3
Registered: ‎03-06-2013
Message 5 of 5 (466 Views)

Re: Autodesk 3D max trial download issue

03-11-2013 05:34 PM in reply to: philip.s

My bad. The file was hidden in my temporary files folder and the computer search couldn't find it but I did...finally

 

 

Thanks for the great support Philip.

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