Installation & Licensing

Installation & Licensing

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mike.gryglik
Posts: 1
Registered: ‎05-14-2012
Message 1 of 2 (443 Views)

AutoCAD Map 3D 2013 installation indicates Map 3D already installed

443 Views, 1 Replies
05-14-2012 01:32 PM

Initial installation of AutoCAD Map 3D 2013 failed on .NET 4 and DirectX components on Windows XP 32-bit system.

 

However, Control Panel|Add/Remove Programs showed product installed. 

 

Installed .NET 4 and DirectX manually via Microsoft downloads. Did the Chang/Remove thing in Control panel to Repair installation.  Repair installation failed.

 

Uninstalled  AutoCAD Map 3D 2013via Control Panel.

 

Followed instructions in attached document titled "How to remove Autodesk products from a Windows system". Rebooted system and restarted installation via setup.exe. Entered license key and product code and designated server license manager.

 

Still, the install screen indicates that AutoCAD Map 3D 2013 is already installed.

 

Can anyone help?

 

Thanks in advance for any help or even clues!

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 2 of 2 (432 Views)

Re: AutoCAD Map 3D 2013 installation indicates Map 3D already installed

05-15-2012 07:22 AM in reply to: mike.gryglik

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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