Hello,
I have a user that is using AutoCAD LT 2014. Her laptop is having system board problems and we had a technician come out and replace the system board. I was unable to export the license before the failure and now it will no longer allow me to export the license. I get the following error:
I should also mention that until 5 minutes ago she was unable to launch AutoCAD without getting a licensing error. It has corrected itself somehow and I am unable to give you the exact error I was recieving.
Please let me know what I need to do to correct this problem as her system board may need to be replaced a 2nd time.
Thank you for your time,
David Jelley
Edit: Removed previous picture as it included the serial numbers.
Solved! Go to Solution.
Solved by TravisNave. Go to Solution.
You'll simply have to reactivate the software. You might have to blow away the adsk files under C:\ProgramData\Autodesk\AdLM. But reactivation should work for you. Good Luck!
Hello Travis,
Thank you for your response. I followed the process to reactivate AutoCAD but that still did not allow me to export the license; I continue to get the same Error 36.
When I went to follow your alternative instructions I assumed adsk was a file extension, but did not see any. Do you want me to blow away all of the files within that path? (Ie: adsk = Autodesk files?) I just wanted to double check as I don't want to ruin their current install of AutoCAD.
Thank you for your help,
David
You won't need to export. Just blow away the adsk*.data files and launch and reactivate with the new hardware. Good Luck!
Oh, okay that should work fine then. We are currently awaiting a replacement system as the techs have given up repairing hers. I will mark your first reply as a solution and will reply back if I have any further issues arise with this case.
Thank you for all your help, it is truly appreciated!
- David Jelley