Installation & Licensing

Installation & Licensing

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Contributor
jm.mari
Posts: 22
Registered: ‎05-27-2012
Message 1 of 13 (1,893 Views)
Accepted Solution

Autocad LT 2013 _ ’License Transfer Utility’’

1893 Views, 12 Replies
12-26-2013 01:00 AM

I'm trying to transfer the license from Windows XP to New Computer Windows 7. When I try to ''Sign up'' using License Transfer Utility there is a error message that tell me '' Export Request Failed''

 

We have 5 seats of Autocad LT 2013 and I need to change/upgrade their pc. I need to deactivate the licenses so that i can transfer or activate to the new computer but License Export Confirmation is failed. the computer is connected to the internet. I tried many times but still no luck. can anyone help me on this. Please find attached file for your reference

 

kindly resolve this problem and provide alternate solution. We are upgrading our computer.

 

Thanks,

 

Regards,

 

Jm Mari

Hi Joe,

 

Kindly send me a private message with your old serial number (AutoCAD LT 2013) or your subscription contract number (click on my patricia.cuizon profile name and then on Send This User a Private Message) so we can check and provide you the 2014 serial number.

 

Regards,

*Expert Elite*
TravisNave
Posts: 10,747
Registered: ‎01-14-2005
Message 2 of 13 (1,868 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 07:07 AM in reply to: jm.mari

Play the lottery.  You have better odds of winning than using the LTU.

 

I would recommend simply reinstalling to your application to the new W7 machines and then activating it as if it were new seats.  You cannot *deactivate* a license on an old machine anyway, so simply uninstall it and retire the box. 

 

Should you run into issues with reactivation, all you need to do is contact the Autodesk Activations department and they will get you a new activation code.

 

You can use the online method to activate your license here:

http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

Or you can can call Autodesk Product Registration and Authorization:

http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778

1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and the request code.

Good Luck!

Contributor
jm.mari
Posts: 22
Registered: ‎05-27-2012
Message 3 of 13 (1,862 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 07:31 AM in reply to: jm.mari
Our autocad lt 2013 had been upgraded to 2014. they should provide a new serial number for 2014.
*Expert Elite*
TravisNave
Posts: 10,747
Registered: ‎01-14-2005
Message 4 of 13 (1,859 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 07:40 AM in reply to: jm.mari

You should be able to get those new serial numbers from your Subscription center.  :smileyhappy:

 

If you have not yet activated your 2014, then you shouldn't have any issues. 

Contributor
jm.mari
Posts: 22
Registered: ‎05-27-2012
Message 5 of 13 (1,855 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 07:45 AM in reply to: jm.mari
i didn't receive new serial number for 2014 from subscription center.
Contributor
jm.mari
Posts: 22
Registered: ‎05-27-2012
Message 6 of 13 (1,851 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 07:48 AM in reply to: jm.mari
can you provide me the new serial number for 2014 version.
*Expert Elite*
TravisNave
Posts: 10,747
Registered: ‎01-14-2005
Message 7 of 13 (1,849 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 07:49 AM in reply to: jm.mari

If it was auto-fulfilled under Subscription, then it should be listed in your Subscription account, or the account manager that controls the Subscription for your company. 

 

http://subscription.autodesk.com

 

You might give a look to see if it is there.  You might need to contact your CAD Manager or your Reseller.

 

Good Luck!

Contributor
jm.mari
Posts: 22
Registered: ‎05-27-2012
Message 8 of 13 (1,838 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 08:05 AM in reply to: jm.mari
the only license under 2014 are our new 8 licenses but for the 2013 lt nothing is there. I am the account manager that controls the subscription.. i will give you the product key and serial number this is multi seat (5Seats).
*Expert Elite*
TravisNave
Posts: 10,747
Registered: ‎01-14-2005
Message 9 of 13 (1,830 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 08:21 AM in reply to: jm.mari

I won't be able to help you with your serial numbers directly.  You should probably either call your Reseller or wait until after Jan 3rd for the majority of Autodesk employees to be back from the holiday break.

Contributor
jm.mari
Posts: 22
Registered: ‎05-27-2012
Message 10 of 13 (1,825 Views)

Re: Autocad LT 2013 _ ’License Transfer Utility’’

12-26-2013 08:44 AM in reply to: jm.mari
so the only thing i can do is to wait until 3rd of january?
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