Installation & Licensing

Installation & Licensing

Reply
Member
chunweitan
Posts: 3
Registered: ‎10-16-2012
Message 1 of 5 (393 Views)

Autocad LT 2013 Crash upon startup

393 Views, 4 Replies
10-16-2012 11:52 PM

Hi,

 

I have a problem starting Autocad LT 2013. When I tried launching the program, it initilalised and then crashed almost immediately.I tried un-installing and re-installing, but problem remained.

 

I wonder anyone has similar experience, and could share how I should go about remedying the situation.

 

Regards. 

Product Support
aaronhai
Posts: 248
Registered: ‎03-25-2010
Message 2 of 5 (387 Views)

Re: Autocad LT 2013 Crash upon startup

10-17-2012 01:27 AM in reply to: chunweitan

Hi chunweitan,

 

Please see if AutoCAD LT 2013 SP1.1 helps.

 

Thank you.



Aaron Hai
Member
chunweitan
Posts: 3
Registered: ‎10-16-2012
Message 3 of 5 (383 Views)

Re: Autocad LT 2013 Crash upon startup

10-17-2012 01:39 AM in reply to: aaronhai

Hi Aaron,

 

The problem persists even though I tried AutoCAD LT 2013 SP1.1.

 

I uninstalled and re-installed according to the instruction in "How to remove all Autodesk products from a WIndows System". But could not solve the problem.

 

Regards.

Product Support
aaronhai
Posts: 248
Registered: ‎03-25-2010
Message 4 of 5 (330 Views)

Re: Autocad LT 2013 Crash upon startup

10-19-2012 01:24 AM in reply to: chunweitan

Hi chunweitan,

 

Please locate and delete the ProductInformation.pit below:

Microsoft Windows XP
C:\Documents and settings\All Users\Application Data\Autodesk\ADLM\ProductInformation.pit

Microsoft Windows 7
C:\ProgramData\Autodesk\ADLM\ProductInformation.pit

 

Re-launch product.

Thank you.



Aaron Hai
Member
chunweitan
Posts: 3
Registered: ‎10-16-2012
Message 5 of 5 (328 Views)

Re: Autocad LT 2013 Crash upon startup

10-19-2012 01:30 AM in reply to: chunweitan

Hi Aaron,

 

Autocad LT 2013 still could not work after I deletes the .pit file. Any things else I should do?

 

Regards

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.