Installation & Licensing

Installation & Licensing

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HUBstudio
Posts: 13
Registered: ‎05-30-2012
Message 1 of 16 (410 Views)

Autocad LT 2012 will not install

410 Views, 15 Replies
05-30-2012 11:45 AM

Good day,

I have recently received a link to download and reinstall Autocad LT 2012 from Autodesk Customer Service. I have spent a good deal of time trying to install it unsuccessfully. I have Windows 7 32 bit. After a few times of trying to install I found some detailed instructions on preparing your computer for a reinstall. I have uninstalled all Autodesk products from my computer using Windows uninstall procedures. I have deleted the remaining Autodesk files and folders including C;\Program Files\Autocad etc... as well as C:\Program Files\Common Files\Autodesk Shared. I have also removed %username%\AppData\Roaming\Autodesk and AppData\Local\Autodesk from two user profiles. I then deleted the registry Files HKEY_CURRENT_USER\Software\Autodesk and HKEY_LOCAL_MACHINE_\Software\Autodesk and then rebooted. All according to the instructions on the website.

 

I've deleted the contents (as many as would delete) in the TEMP folder (again for two profiles), closed all running apps, disabled my virus protection but left firewall on and downloaded the software. I saved the download and then ran it. Everything, I think, went to C:\Autodesk, where it should've as it unpacked. The install started and I answered all the questions and such. It installed the .NET Runtime Framework 4.0. I can find fresh installs on my updates history. But as soon as that was done the computer shuts down, I get a Windows message about how things are configuring and to not unplug my computer and it restarts. It does a little more Windows computer configuring and stops. I expected, if the restart was normal and required, that the install would pick up again where it left off, but nothing. Nothing got installed except the .NET Framework stuff. It won't install any of the Autocad portion of the software.

 

Help?

Thanks,

Robert

*Expert Elite*
Charles_Shade
Posts: 8,204
Registered: ‎04-10-2005
Message 2 of 16 (398 Views)

Re: Autocad LT 2012 will not install

05-30-2012 03:14 PM in reply to: HUBstudio

I ran updates prior to install per the instructions posted on the website. The .NET update is fresh, apparently from the download and attempted re- install as the dates of the updates are all today. I ran C Cleaner prior to install, mainly to empty my TEMP files, but I don't know what it might have done with any registry cleaning. As I noted, I did remove the HKEY files under \software\autodesk to get rid of the previous CAD installation. Nothing has changed on the system unless there was an incompatible auto update somewhere. CAD ran fine last week. Yes, Norton Ghost 15.0. Hub_color logo 2928 e avalon dr phoenix az 85016 (602) 955-1187

 

What you have described as having done is correct.

Do you have remnants of CAD since trying to reinstall? If so go thru the uninstall preocedures again.

.NET Clean-up tool: http://forums.autodesk.com/t5/Installation-Licensing/NET-Framework-Cleanup-Tool-for-Unhandled-Except...

Or uninstall the .NET as well.

CCleaner has a better uninstall tool than MS

REVO UNINSTALLER (the free version) is even better, use its most aggressive setting.

 

Rolling back the OS thru System Restore to 10+ days ago may be all you need.

.NET updates seem to hose me more often than not. Might be that an update from last week is what has your system down.

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
Contributor
HUBstudio
Posts: 13
Registered: ‎05-30-2012
Message 3 of 16 (396 Views)

Re: Autocad LT 2012 will not install

05-30-2012 03:36 PM in reply to: Charles_Shade

Thank you Charles for the response. I can't find any leftover CAD after the install attempt. That being said, let me throw a possible wrench in the works. I was working with a very old version of CAD in XP on my old computer. When I transferred over to this Win 7 comp, I installed Virtual PC and ran the old CAD off that in XP Mode. I thought I had uninstalled it, but  came across it in my start screen programs list although I can't find it anywhere else to uninstall it (Virtual PC or the CAD program). See attachment. I just used CCleaner to analyze my registry and I find my ancient Autodesk in there. I don't really know how to get to it to delete it.

*Expert Elite*
TravisNave
Posts: 10,617
Registered: ‎01-14-2005
Message 4 of 16 (381 Views)

Re: Autocad LT 2012 will not install

05-31-2012 08:22 AM in reply to: HUBstudio

Post your installation log file from your %TEMP% folder.  It might shed some light on what is going on.  I doubt the old CAD from your VM is going to affect your new 2012 LT install.

Contributor
HUBstudio
Posts: 13
Registered: ‎05-30-2012
Message 5 of 16 (379 Views)

Re: Autocad LT 2012 will not install

05-31-2012 09:10 AM in reply to: TravisNave

Good Morning. I uninstalled .NET and got a bit further than before. The install screen went to the finish but reported that some products had not been installed. Namely Autocad LT 2012! Here is the log that came with it.

*Expert Elite*
TravisNave
Posts: 10,617
Registered: ‎01-14-2005
Message 6 of 16 (376 Views)

Re: Autocad LT 2012 will not install

05-31-2012 09:13 AM in reply to: HUBstudio

Are you sure?  That log file has a date stamp for yesterday. 

 

In any case, this install log shows .NET still failing to install.

 

Your product is failing to install because the prerequiste program required by the installer is newer than the version being installed. Please uninstall the prerequisite program causing the issue and run your installer again.

For more information about this process, please see my KB link here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...


.NET Framework issues can be resolved using the .NET Framework Cleanup Tool. More information about this tool can be found at my discussion thread here:

http://forums.autodesk.com/t5/Installation-Licensing/NET-Framework-Cleanup-Tool-for-Unhandled-Except...

Good Luck!

 

 

Contributor
HUBstudio
Posts: 13
Registered: ‎05-30-2012
Message 7 of 16 (368 Views)

Re: Autocad LT 2012 will not install

05-31-2012 02:02 PM in reply to: HUBstudio

I checked the install log and to be honest, I couldn't determine which program was causing the install failure.So I uninstalled any C++ that had a date in 2012. I also ran the .NET Cleanup Tool. Closed everything down, rebooted and ran the installer again. This time I saw C++ installing first, then came .NET Framework and then it shut down again and rebooted. I did not make it to the finish window that says some products did not install. See log attached, date stamp today. In frustration I decided to system restore according to Charles' suggestion. I was only able to go back to 5/29 at 11:00 am or so. I then found that I had the same problem that started all of this. Click on a DWG file and Autocad looked like it was loading but would just blink off, vanish, before it would load.

*Expert Elite*
TravisNave
Posts: 10,617
Registered: ‎01-14-2005
Message 8 of 16 (364 Views)

Re: Autocad LT 2012 will not install

05-31-2012 02:33 PM in reply to: HUBstudio

Your .NET Framework is still failing to install.  You will need to use the .NET Cleanup to remove all instances of .NET from the computer.  Then you need to reboot.  Run the installer again. 

 

If that still fails, then you need to install .NET Framework 4.0 manually from Microsoft.com and then modify the setup.ini file for the Autodesk product to remove the prerequisite check for .NET Framework.  If we get to that point, I can point you towards some instructions for that.

Contributor
HUBstudio
Posts: 13
Registered: ‎05-30-2012
Message 9 of 16 (360 Views)

Re: Autocad LT 2012 will not install

05-31-2012 03:20 PM in reply to: HUBstudio

I ran the .NET Cleaner again, rebooted, then tried to install, but of course there was an old install on my machine because I rolled it back to 5/29/12. I uninstalled that and ran the NET Clenaer again to be sure. Rebooted, ran installer, got to finish with some products did not install. See attached log pleas. BTW thank you for sticking with me on this.

Contributor
HUBstudio
Posts: 13
Registered: ‎05-30-2012
Message 10 of 16 (358 Views)

Re: Autocad LT 2012 will not install

05-31-2012 03:48 PM in reply to: TravisNave
I just received 5 Security Updates and 3 Updates for .NET Framework. I assume I should NOT install them until we've figured out the CAD problem, right? Hub_color logo 2928 e avalon dr phoenix az 85016 (602) 955-1187
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