Installation & Licensing

Installation & Licensing

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Member
keithcarter1950
Posts: 4
Registered: ‎12-19-2012
Message 1 of 7 (396 Views)

AutoCAD LT 2012 Product Key Error

396 Views, 6 Replies
12-19-2012 04:23 AM

I am experiencing problems loading my copy of ADADLT 2012 onto my rebuilt computer.  The original copy was installed on my laptop which was running on Windows XP.  This has since been rebuilt to run on 64bit Windows 7.  During the installation it accepts both serial no. & Product Key as being correct and appears to install correctly. However, when running for first time it asks for the Serial No & Product Key. This time it accepts the Serial No. as OK but puts a red cross against the Product Key (057D1).  We have completely uninstalled (following the AutoDesk guide) completely re-installed a couple of times.  Is there something within the license that required activating or resetting?  If not what else could it be

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 2 of 7 (373 Views)

Re: AutoCAD LT 2012 Product Key Error

12-19-2012 10:28 AM in reply to: keithcarter1950

Hello Keith,

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with a screen shot of the error (displaying the licensing information + the product name) and your product request code so that I can investigate accordingly.



Philip Schmelzer
Member
keithcarter1950
Posts: 4
Registered: ‎12-19-2012
Message 3 of 7 (337 Views)

Re: AutoCAD LT 2012 Product Key Error

12-21-2012 01:21 AM in reply to: philip.s

I have sent 2 messages to private mail, have you received them?

Community Manager
camilo.lemos
Posts: 1,223
Registered: ‎09-28-2011
Message 4 of 7 (332 Views)

Re: AutoCAD LT 2012 Product Key Error

12-21-2012 01:41 AM in reply to: keithcarter1950

Hi Keith, 

 

Would it be possible for you to forward your private messages to me as Philip is not in the office at the moment?

 

Thank you!



Camilo Lemos
Member
keithcarter1950
Posts: 4
Registered: ‎12-19-2012
Message 5 of 7 (318 Views)

Re: AutoCAD LT 2012 Product Key Error

12-21-2012 05:51 AM in reply to: camilo.lemos

I have sent private message please advise asap

Community Manager
camilo.lemos
Posts: 1,223
Registered: ‎09-28-2011
Message 6 of 7 (313 Views)

Re: AutoCAD LT 2012 Product Key Error

12-21-2012 06:13 AM in reply to: keithcarter1950

Hi Keith, 

 

I have not received your private message, please click here and then on "Send this User a Private Message". Please note that there are two users with my name, you should select the one with my picture showing and also a higher number of posts displayed.

 

Thank you



Camilo Lemos
Member
keithcarter1950
Posts: 4
Registered: ‎12-19-2012
Message 7 of 7 (304 Views)

Re: AutoCAD LT 2012 Product Key Error

12-21-2012 06:32 AM in reply to: camilo.lemos

I've sent it again

 

thanks

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