Installation & Licensing

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Active Member
mmengoni
Posts: 7
Registered: ‎04-23-2012
Message 1 of 12 (2,520 Views)

AutoCAD LT 2011 license transfer and re-activation issue

2520 Views, 11 Replies
04-23-2012 02:52 AM

Hi all,

 

I got a bunch of multi-seat stand-alone AutoCAD LT licenses that have upgraded over the years from LT 2005, 2008, 2011 and finally 2012 (that is in progess during these last weeks).

 

I am having some troubles to perform the license transfer from a workstation that needs to be decommissioned to a just-commissioned one on which AutoCAD LT 2012 is installed and will need the upgrade serial number as soon the agreement renewal process is done.

 

Looking in About >> Product Information within the software the multi-seat stand-alone license serial number appears in “Blocked” status and to successfully transfer it to another machine it says that it needs first to be re-activated.

 

Unfortunately from both the license transfer utility and the Autodesk website I got the message the it is not a valid serial number!

 

I also checked on another still-in-place workstation and it is the same so now I am guessing if it might be possible that the license agreement renewal process is currently blocking the old serial number.

 

How do I would sort this out and and what is the exact procedure to follow up in order to transfer and upgrade the license?

 

I need your precious help support service.

 

Thanks in advance,

Marco

 

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 12 (2,511 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

04-23-2012 03:15 AM in reply to: mmengoni

Hi Marco!

 

If the transfer of the license doesn't work, we can provide you a new activation code.

 

Could you please send me your serial number by private message (envelope next to your name) ?

 

Thank you!



Celine Manca
Active Member
mmengoni
Posts: 7
Registered: ‎04-23-2012
Message 3 of 12 (2,508 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

04-23-2012 03:33 AM in reply to: celine.manca

Hi Celine,

Serial number just sent in PM.

 

Thanks, 

Marco

Active Member
mmengoni
Posts: 7
Registered: ‎04-23-2012
Message 4 of 12 (2,493 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

04-23-2012 07:02 AM in reply to: mmengoni

Hi Celine,

 

The activation code you gave me worked fine as you can see below (sorry it is in Italian, I put * instead of my license data):

 

AutoCAD LT 2011 Informazioni sulla registrazione

--------------------------------------------------​------------------------------
Fare clic sul pulsante Stampa del browser per stampare questa pagina. Il file delle informazioni sulla registrazione è stato salvato in  C:\Documents and Settings\All Users\Dati applicazioni\Autodesk\Adlm\ACDLT2011it_ITRegInfo.h​tml
--------------------------------------------------​------------------------------
Informazioni sul software Prodotto: AutoCAD LT 2011    
Numero di serie/ID gruppo: ***-********
Chiave di prodotto: *****
Codice di richiesta: **** **** **** ****
  **** **** **** ****

--------------------------------------------------​------------------------------
Informazioni sulla società Nome: 
Indirizzo 1: 
Città: 
CAP:  Paese: 

--------------------------------------------------​------------------------------
Informazioni di contatto Nome:  
Telefono:   

--------------------------------------------------​------------------------------
Informazioni su Autodesk Internet: http://www.autodesk.com Registrazione via Internet: https://register.autodesk.com
E-mail: authcodes@autodesk.com Fax: 800-225-6490
Telefono: 800-551-1490 or 415-507-4690

--------------------------------------------------​------------------------------

2012-04-23T15:19+01:00               Versione 1.3.34.0

 

Anyway the OLTU is still unable to export the license and transfer it on the Autodesk servers and keeps saying that this is not a valid license:

 

Prodotto:  AutoCAD LT 2011
Numero di serie:  ***-********
Chiave di prodotto:  *****
Richiesta di esportazione non riuscita

Il numero di serie immesso non è valido. Riprovare. (Errore 1)


Fare clic sul collegamento "Riprovare" per inviare nuovamente la richiesta.


Riprovare


Riferimento errore:1 

 

Finally here is the Product information extract from AutoCAD LT 2011 (still usable as before):

 

[Proprietà delle informazioni sul prodotto]
lunedì 23 aprile 2012 15.23.46

Nome licenza: AutoCAD LT 2011

Nome host computer: ********

Numero di serie del prodotto: ***-********

Chiave di prodotto: *****

Tipo licenza: Singolo utente - Bloccata

Data di scadenza licenza: Nessuna

Modalità licenza: Permanente

Tipo di utilizzo della licenza: Commerciale

ID licenza: ACDLT_F_S

 

Do you have any special advice to sort this out?

 

Regards,

Marco

Active Member
mmengoni
Posts: 7
Registered: ‎04-23-2012
Message 5 of 12 (2,455 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

04-24-2012 05:51 AM in reply to: mmengoni

For completeness here is a brief summary of the reply received in PM from celine.manca about hints provided by the Registration & Activation team :

 

Once a serial number is upgraded, the system recognizes only the latest version even if it was not yet activated and in this case it is necessary to process a manual activation.

 

- How can I transfer the license away from the actual workstation?

Only licenses with Registered status and/or under active Subscription contract can be transferred through OLT.

 

- Is there any off-line tool or alternative method to do a backup of the license?

Unfortunately there are no off-line tools that allow to create an activation backup. The only real alternative is manual activation. Customer can forward the request through Autodesk webform and eventually call Reg&Act department at +41 327 23 95 95 once obtained the Case No. in order to prioritize the case.

 

In my case I can proceed with the re-imaging of the workstation and finally I will ask you in PM a new manual activation code later.

 

Thanks for your efforts,

Marco

 

Active Member
mmengoni
Posts: 7
Registered: ‎04-23-2012
Message 6 of 12 (2,429 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

04-27-2012 04:07 AM in reply to: mmengoni

Hi Céline,

 

I re-imaged my workstation and have just sent you by PM a new manual activation code request.

 

Waiting yours.

 

Thanks,

Marco

Active Member
mmengoni
Posts: 7
Registered: ‎04-23-2012
Message 7 of 12 (1,506 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

05-28-2013 12:50 AM in reply to: mmengoni

Hi Céline,

 

I sent you a msg in pm but didn't got any reply.. :smileysad:

 

Is there anybody else from Autodesk support team that may help?

 

I re-imaged a CAD workstation and need URGENTLY new activation code request!!

 

Looking forward for help.

 

Thanks,

Marco

Community Manager
camilo.lemos
Posts: 1,054
Registered: ‎09-28-2011
Message 8 of 12 (1,502 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

05-28-2013 01:32 AM in reply to: mmengoni

Hi Marco,

 

Please, send me your serial number and request code via Private Message and I will take care of this for you.

 

 

Thanks,



Camilo Lemos
New Member
smirams
Posts: 1
Registered: ‎08-14-2013
Message 9 of 12 (1,238 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

08-14-2013 07:11 AM in reply to: mmengoni

I also get the message licence not valid. (Export Failed)

I used the licence transfer utility.

 

I would like to transfer the licence to another client.

 

Could you help me.

 

Thank you

 

 

Active Member
mmengoni
Posts: 7
Registered: ‎04-23-2012
Message 10 of 12 (1,234 Views)

Re: AutoCAD LT 2011 license transfer and re-activation issue

08-14-2013 07:31 AM in reply to: mmengoni

You need to PM Camilo Lemos or Céline Manca.

They for sure will help you. with your license issue.

 

Regards,

Marco

 

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