Autocad Instatllation Problem

[Anonymous]

I purchased AutoDesk Design Suite 2013.  When I started installing it, AutoCAD installed correctly, but ran into an error with the 3D programs.  I was able to fix that, and my AutoCAD stopped working completely.  I have tried the complete unistall 2 times now and my version still states that I have already downloaded and installed AutoCAD on that computer and will not allow me to reinstall it.  It has allowed me to reinstall all of the other Design Suite Software.  How do I reinstall the AutoCAD software back onto my computer?  (what am I missing to completely erase AutoCAD from my system so that the setup software doesn't reconize a ghost program?)

Your help is greatly appreciated (since AutoDesk has no help desk)

[TravisNave]

Support is offered thru your Reseller. 

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...