Installation & Licensing

Installation & Licensing

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Active Member
daniel.compel
Posts: 6
Registered: ‎10-19-2011
Message 1 of 10 (1,292 Views)

Autocad fatal error Nvidia Optimus drivers problem

1292 Views, 9 Replies
04-11-2013 06:38 PM
Hi there,

I have a laptop, lenovo and installed AutoCad 2014. I have 2 GPUs: Intel HD Graphics 3000 and nVidia GTX 555M. I have an option of assigning them to different programs. First time I've installed Acad, by default Intel HD 3000 was choosen, but as I wanted to take the avantage of better graphics, I've decided to switch to nVidia (latest drivers). And here is the problem: it was working with Intel GPU, but for some reason, once switched to nVidia, after few seconds of loading screen, it returns me the following message:
"autocad unhandled access violation reading 0x0000 exception..."
and turns off after I click ok. But interesting is That when I had older drivers (about year old) autocad was working even with Nvidia GPU. I had this problem also with 2013 version .

Does anyone have an Idea how to tackle this one? Please help me its killing me because autocad with Intel graphics is really slow.

Cheers and regards
Active Member
daniel.compel
Posts: 6
Registered: ‎10-19-2011
Message 2 of 10 (1,292 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-11-2013 06:41 PM in reply to: daniel.compel
And sorry for my english but Im not native... Thanks a lot, Daniel
*Expert Elite*
dgorsman
Posts: 5,698
Registered: ‎10-12-2006
Message 3 of 10 (1,248 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-12-2013 08:20 AM in reply to: daniel.compel

Could have fooled me - your post is better than some native English-only posters.

 

Two solutions I've seen mentioned, both have some risk, and I haven't tried either.  The first is to disable the on-chip graphics in the BIOS which will force the discrete card to be used.  The second is to uninstall the Optimus software.

----------------------------------
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Adopt. Adapt. Overcome. Or be overcome.
A good question will be halfway to a good answer.


Active Member
daniel.compel
Posts: 6
Registered: ‎10-19-2011
Message 4 of 10 (1,244 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-12-2013 08:38 AM in reply to: daniel.compel
Firstly thank you a lot for responding me. Im glad to see that someone tries to help me with this unsolvable (for me) situation.

I was looking in bios for option to disable on-chip graphic card... And there is no option to disable. And if I uninstall Optimus software ill not be able to use this Nvidia gpu. Or will I?
*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 5 of 10 (1,243 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-12-2013 08:47 AM in reply to: daniel.compel

Definitely use the nVidia GPU.  But install this WHQL certified driver first:

 

http://www.nvidia.com/object/notebook-win8-win7-64bit-314.22-whql-driver.html

 

Make sure during the install that you choose to do a *clean* installation.  So check that box.  It will uninstall the previous, reboot, and restart the installer to complete the new driver. 

 

Good Luck!

Active Member
daniel.compel
Posts: 6
Registered: ‎10-19-2011
Message 6 of 10 (1,231 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-12-2013 09:32 AM in reply to: daniel.compel
Sorry I did not mentioned that I have Windows 7 64 bit. Hello travisnave! Thank you for respond. I downloaded your driver and I had actually this driver on my machine. But Ive tried reinstallation (complete AS you said) and it didnt worked... Still get this "FATAL ERROR: Unhandled access violation reading 0xffffffff exception at fa000004h" Im really sad. What am I supposed to do? Im not sure if you seen that I mentioned that my autocad was working with Nvidia gpu with older driver. The last working Driver has number something around 290. Meanwhile Nvidia released many updates and it included better Autodesk products performance. Just to be said I have this problem with all Autodesk products with latest drivers.
*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 7 of 10 (1,227 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-12-2013 09:37 AM in reply to: daniel.compel

go back to an older driver that worked

Active Member
daniel.compel
Posts: 6
Registered: ‎10-19-2011
Message 8 of 10 (1,226 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-12-2013 09:37 AM in reply to: daniel.compel
And Ive tried to send reports of this error but without any response from Autodesk.
Active Member
daniel.compel
Posts: 6
Registered: ‎10-19-2011
Message 9 of 10 (1,223 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

04-12-2013 09:43 AM in reply to: daniel.compel
Yes, Ive installed older version but I got big performance drop in other apps like photoshop and others. So this is not solution for me. I dont want to waste your time. If there will be not such performance drop ill use this older one but it really matters for my photoshop to have the latest one.
New Member
scott_c_hamilton
Posts: 1
Registered: ‎06-18-2013
Message 10 of 10 (1,080 Views)

Re: Autocad fatal error Nvidia Optimus drivers problem

06-18-2013 09:07 AM in reply to: daniel.compel

ADSK publishes a list of certified drivers and graphics cards that are thoroughly tested and supported.  I suggest you consult this list for to see if your graphics is supported, if so download the recommended driver. Generally you should purchase a professional graphics card Quadro or FirePro for this the following reasons -  performance, functionality, certification and support.

 

link to certified systems

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