Installation & Licensing

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New Member
erin.swift92
Posts: 1
Registered: ‎09-15-2012
Message 1 of 8 (1,361 Views)

AutoCAD 32 bit error message during download

1361 Views, 7 Replies
11-23-2012 08:13 PM

Hello!

 

I am reciving an error message every time I go to download AutoCAD 2013 32 bit to my desktop. It keeps saying "connection has expired. Please reconnect to site." yet my internet it working fine and the site is up and running fine as well. I don't know what to do. Please help!

Customer Service
joane.bonghanoy
Posts: 816
Registered: ‎06-06-2011
Message 2 of 8 (1,322 Views)

Re: AutoCAD 32 bit error message during download

11-25-2012 09:05 PM in reply to: erin.swift92

Hi erin.swift92,

 

Sorry for the trouble.

 

From where are you trying to download the software? Did you purchase it online or via a Reseller? Also, please reply back with a screenshot so I can further check on my end.



Joane Bonghanoy
New Member
stevencann4864
Posts: 2
Registered: ‎05-06-2008
Message 3 of 8 (1,268 Views)

Re: AutoCAD 32 bit error message during download

12-07-2012 11:10 AM in reply to: joane.bonghanoy

I'm also getting this same message when I try to install an upgrade to Revit MEP 2013. I am on subscription. I am installing it from a folder on my desktop. I also get the same message when I go to the subscription center and go to "install now"

error2.JPGerror1.JPG

 

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 4 of 8 (1,256 Views)

Re: AutoCAD 32 bit error message during download

12-07-2012 03:29 PM in reply to: stevencann4864

Hello Steven,

 

Are you able to download the software via one of the alternative methods (Download Now or Browser Download)?



Philip Schmelzer
Valued Contributor
jberns
Posts: 89
Registered: ‎03-02-2010
Message 5 of 8 (769 Views)

Re: AutoCAD 32 bit error message during download

06-15-2013 02:02 PM in reply to: philip.s

Philip,

 

I am getting the same "Connection has expired" and a "Communication failure" message when attempting to download and install Simulation 360 Pro.

 

"Install Now" is the only method provided. Can Autodesk please provide the "Browser Download" option for this product?

 

Regards,

 

Jerry Berns 

-----------------------------------------------------------------------------------------
Autodesk Certified Instructor
Autodesk Inventor 2014 Certified Professional
Autodesk AutoCAD 2013 Certified Professional
Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 6 of 8 (713 Views)

Re: AutoCAD 32 bit error message during download

06-20-2013 03:11 PM in reply to: jberns

Apologies for the delay Jerry.

 

The Sim 360 Pro Browser Download links are now available for use in the Subscription Center, which should act as a workaround to the communication failure message.



Philip Schmelzer
Valued Contributor
jberns
Posts: 89
Registered: ‎03-02-2010
Message 7 of 8 (702 Views)

Re: AutoCAD 32 bit error message during download

06-20-2013 10:51 PM in reply to: erin.swift92

Acknowledged. Thank you, Philip.

 

Regards,

 

Jerry

-----------------------------------------------------------------------------------------
Autodesk Certified Instructor
Autodesk Inventor 2014 Certified Professional
Autodesk AutoCAD 2013 Certified Professional
Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 8 of 8 (683 Views)

Re: AutoCAD 32 bit error message during download

06-21-2013 09:11 AM in reply to: jberns

You're welcome Jerry!



Philip Schmelzer
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