Installation & Licensing

Installation & Licensing

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E.aguilar111
Posts: 1
Registered: ‎03-02-2014
Message 1 of 10 (207 Views)

AutoCAD 2014 Installation Failure

207 Views, 9 Replies
03-02-2014 07:49 PM

Hello, I have just purchased this new Lenovo laptop and it is set up to run with the AutoCAD suite. I have been trying to install the trial version of AutoCAD for about 3 hours....every time I am receiving an error message due to Communication failure. Help!

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JoAnn_Hogan
Posts: 528
Registered: ‎06-25-2012
Message 2 of 10 (187 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 12:50 AM in reply to: E.aguilar111

HI There,

 

Welcome to the community,

 

Ok so when you are trying to install the software, what are you using? CD,USB or downloading it?

If this post solved your issue please mark as solved and Kudos are always welcome =)

Jo - Ann (P.S follow me on twitter @JoAnn_Hogan)


AutoCAD Certified Professional 2014 / Inventor Certified Professional 2014
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pendean
Posts: 23,016
Registered: ‎11-06-2003
Message 3 of 10 (175 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 05:51 AM in reply to: E.aguilar111
In addition to the questions above...
Are you connected to the internet directly, or through a server? hardwired, or wireless?
Is your firewall and anti-virus temporarily disabled?
Are you logged into Windows are full Administrator?
Win8.1?
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
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JoAnn_Hogan
Posts: 528
Registered: ‎06-25-2012
Message 4 of 10 (169 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 06:11 AM in reply to: pendean

Please ensure the following has been done:
1. Computer meets the minimum requirements 
2. UAC off
3. Firewall off
4. Anti-Virus off
5. Administrator rights
6. Clear the temp folder
7. Make sure you have enough disc space 60 Gigs at least
8. Make sure the OS is up to date
9. Reinstall C++ redistributable
10. Reinstall .Net Framework
11. Copy the content of the installation media to the C drive. Preferably on the root of the C drive to negate the problem of filenames becoming too long
12. Make sure short file name creation has been enabled HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Control\FileSystem Set NtfsDisable8dot3NameCreation to a value of 0
13. Create a new Windows user with full admin rights
14. If the computer is on a domain remove it from the network completely for the duration of installation

If this post solved your issue please mark as solved and Kudos are always welcome =)

Jo - Ann (P.S follow me on twitter @JoAnn_Hogan)


AutoCAD Certified Professional 2014 / Inventor Certified Professional 2014
Member
jim58funai
Posts: 3
Registered: ‎03-03-2014
Message 5 of 10 (168 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 06:11 AM in reply to: pendean
I'm trying to install AutoDesk AutoCad 2014, bought student version from e-Bay, and am also getting a communications failure. I disabled firewall security and AV. It's not listed in "programs & features", but it does show on my "C" drive. I don't use social media and can be contacted via e-mail at: jim58funai@gmail.com or call at 607-621-8338. I've re-enabled security until I can get help with the installation. Thanks
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JoAnn_Hogan
Posts: 528
Registered: ‎06-25-2012
Message 6 of 10 (164 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 06:15 AM in reply to: jim58funai

Hi Jim,

 

Please post this as a different post, so we can follow if it has been solved and not get convused with the two different queries.

 

Follow this link to create a new post: http://forums.autodesk.com/t5/forums/postpage/board-id/24

If this post solved your issue please mark as solved and Kudos are always welcome =)

Jo - Ann (P.S follow me on twitter @JoAnn_Hogan)


AutoCAD Certified Professional 2014 / Inventor Certified Professional 2014
Member
jim58funai
Posts: 3
Registered: ‎03-03-2014
Message 7 of 10 (162 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 06:16 AM in reply to: JoAnn_Hogan
I"m not a computer whiz, but I'm OK with #1, 3-8; I don't know what "UAC" means. I don't know anything about #9-13?
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pendean
Posts: 23,016
Registered: ‎11-06-2003
Message 8 of 10 (161 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 06:17 AM in reply to: jim58funai
You got robbed: Sutdent software is free to all legitemate students direct from Autodesk. Get a refund right away.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
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pendean
Posts: 23,016
Registered: ‎11-06-2003
Message 9 of 10 (160 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 06:18 AM in reply to: jim58funai

What is UAC: http://windows.microsoft.com/en-us/windows/what-is-user-account-control#1TC=windows-7

 

Autodesk recommended uninstall/reinstall procedures are as follows
Uninstall: http://usa.autodesk.com/getdoc/id=TS45252

Ensure the user installing/uninstalling and using the product have enough rights to do so (install and reinstall as local administrator):
Unable to run AutoCAD® as a restricted user http://usa.autodesk.com/getdoc/id=TS1055299

More complete .NET fix if you need it as noted above:
http://forums.autodesk.com/t5/Installation-Licensing/NET-Framework-Cleanup-Tool-for-Unhandled-Except...

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
*Expert Elite*
pendean
Posts: 23,016
Registered: ‎11-06-2003
Message 10 of 10 (150 Views)

Re: AutoCAD 2014 Installation Failure

03-03-2014 06:53 AM in reply to: pendean
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