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AutoCAD 2014 installation error

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Message 1 of 5
FEI_Jennifer
Explorer
317 Views, 4 Replies
‎07-30-2014 02:14 PM
‎07-30-2014 02:14 PM

AutoCAD 2014 installation error

I'm trying to download and install AutoCAD 2014 and I continue to get this error message.

 

I've tried different download methods, I've cleaned out the temp folder, blocked cookies, and all the other suggestions I've read about.

Any help on this would be appreciated.

 

 

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Message 2 of 5
TravisNave
Mentor
in reply to: FEI_Jennifer
‎07-30-2014 02:18 PM
‎07-30-2014 02:18 PM

The problem is with your Trend Micro antivirus.  Disable it and reinstall your Autodesk software.  It should work.

 

http://esupport.trendmicro.com/solution/en-US/1096841.aspx



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 5
FEI_Jennifer
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in reply to: TravisNave
‎07-30-2014 02:41 PM
‎07-30-2014 02:41 PM

I disabled the antivirus software, restarted, cleaned out the temp folder, redownloaded AutoCAD and tried installing and ended up getting the same error message. 😞

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Message 4 of 5
TravisNave
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in reply to: FEI_Jennifer
‎07-30-2014 02:44 PM
‎07-30-2014 02:44 PM

Do you have Trend Micro?  If so, you might check that link I posted to find more information on this known work-around.

 

If it does end up being the download itself, I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Autodesk Forums:
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Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 5 of 5
FEI_Jennifer
Explorer
in reply to: TravisNave
‎07-31-2014 06:55 AM
‎07-31-2014 06:55 AM

Travis,

I don't have Trend Micro on this computer. 

I tried downloading through the virtual assistant and then installing. I ended up with the same error message. 😞

Any other ideas?

Thanks,

Jenn

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