Installation & Licensing

Installation & Licensing

Reply
New Member
koen.reinders
Posts: 1
Registered: ‎11-15-2013
Message 1 of 3 (2,430 Views)

AutoCad 2014 for Windows 8.1 Error

2430 Views, 2 Replies
11-18-2013 06:49 AM

Hello,

 

My name is Koen and I am using AutoCad 2014 as a student. Recently my laptop suggested me to update to Windows 8.1. I was using Windows 8 before and AutoCad 2014 was working just fine. However after I installed the update and tried to launch AutoCad it came up with this error:

 

FATAL ERROR: Unhandled Acces Violating Reading 0x0020 Exception at 83194c12h

 

 

I contacted the Autodesk Customer Care about this error and they came up with some steps. I have tried all of those steps but sadly none of these worked with succes. They told me this:

 

I see it crashed at the video driver, could you try the following workarounds and Which one works for you?
 1. Update the video driver to latest version.
 2. If you have dual video cards, try to switch the AutoCAD to run on another video card.
 3. If it still doesn't work for above 2 options, try to disable the video card in Windows Device Manager.

 

I still have the same error. They advised me to place a forum post on this forum to ask the professionals for help. So thats why I am here.

I am planning to downgrade my Windows back to Windows 8 and see if this might solve the problem but first I wanted to hear what the professionals think about this issue.

 

I am hoping to get a reply a.s.a.p.

 

Kind Regards,

 

Koen Reinders

Student

*Expert Elite*
DarrenP
Posts: 7,671
Registered: ‎09-13-2007
Message 2 of 3 (2,427 Views)

Re: AutoCad 2014 for Windows 8.1 Error

11-18-2013 06:52 AM in reply to: koen.reinders
Product Support
david.lau
Posts: 1,489
Registered: ‎06-18-2008
Message 3 of 3 (2,258 Views)

Re: AutoCad 2014 for Windows 8.1 Error

11-22-2013 10:00 AM in reply to: DarrenP
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.