I've been trying to import my license into a new computer from a laptop after exporting it and uninstalling Maya 2012. Now I want to intstall Maya 2014 onto a new computer, but it won't even let me sign in to import the liscense. I click on the Sign In icon on LSU and then it just closes out. I don't know what I'm missing or what I'm doing wrong. Could it be that or something with my computer?
you can't use a previous version serial number with a new version of product
every new release requires a new serial number and product key
How can I get a new serial # and license key? It only gives me the same one and I'm not sure it'll let me punch in the new one even if I did(on the activate page that is.)
Apologies for all the trouble you've experienced with trying to transfer your license. Your best work around would be to just complete a fresh installation on the new computer. If the export fails, that is your best option. Re-download Autodesk Maya 2014 on to your new machine with the same serial number but this product key 657F1.
If you have any other questions please let us know. Thank you!
Please see this page on how to remove an Autodesk product from your Windows operating system for further details on the clean uninstall. If you need further assistance just let us know!
Sorry about that, I should have asked your operating system before sending you the information. I found this article on clean uninstalls for Macs. I hope that helps!
Ok, I think that article help. Now how can I do a complete fresh installation? Again every time I've tried before it installed fine, then it gives me the Error message and it won't open saying it can't read the licensing then when I try to import the license into my new iMac, and I click import, it just closes out and does nothing. Is there something else I should do first? I just want to know before I try this again.