Installation & Licensing

Installation & Licensing

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billnash1019
Posts: 1
Registered: ‎01-02-2013
Message 1 of 2 (3,426 Views)
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AutoCAD 2013 serial number and product key

3426 Views, 1 Replies
01-02-2013 10:22 AM

My serial Number and Product Key are not accepted when input during th einstallation process.  How can I get this resolved?  You have to have the product regestered in order to get to Customer Support - and you can't register without the software accpeting the serial number and produce key.

Hello William and welcome to the community!

 

Can you verify that the name at the top of the software installation / activation screen says AutoCAD LT and not AutoCAD, which is one of the common causes of an invalid Serial Number or Product Key error.

 

If that is the case, you can download the correct program from our trials page.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 2 of 2 (3,416 Views)

Re: AutoCAD 2013 serial number and product key

01-02-2013 10:58 AM in reply to: billnash1019

Hello William and welcome to the community!

 

Can you verify that the name at the top of the software installation / activation screen says AutoCAD LT and not AutoCAD, which is one of the common causes of an invalid Serial Number or Product Key error.

 

If that is the case, you can download the correct program from our trials page.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.



Philip Schmelzer
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