Installation & Licensing

Installation & Licensing

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Member
steve
Posts: 5
Registered: ‎04-04-2013
Message 1 of 5 (400 Views)

AutoCad 2013 and 2014 crash on install

400 Views, 4 Replies
04-04-2013 09:27 AM

I have tried everything I can think of to get 2013 to install on my computer, to no avail.  I have even gone so far as to reload the OS and start over.  I have tried the .NET stuff twice (including the cleanup and reinstall) and it still gets an unhandled exception on install.  I would greatly appreciate any help on this topic.

 

Steve

*Expert Elite*
pendean
Posts: 23,722
Registered: ‎11-06-2003
Message 2 of 5 (387 Views)

Re: AutoCad 2013 and 2014 crash on install

04-04-2013 10:05 AM in reply to: steve

Post a screenshot of the exact error message and any other on-screen information: also list your OS and PC specs.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Member
steve
Posts: 5
Registered: ‎04-04-2013
Message 3 of 5 (381 Views)

Re: AutoCad 2013 and 2014 crash on install

04-04-2013 10:16 AM in reply to: pendean

My computer is running Win7Pro 32 bit and here are the specs:

 

AMD Phenom II x4 965 Processor 3.40GHz

4.0 GB RAM

NVIDIA GTX650 Video Card

Crash Screenshot.jpg

Employee
DannyHubbard
Posts: 327
Registered: ‎05-17-2007
Message 4 of 5 (365 Views)

Re: AutoCad 2013 and 2014 crash on install

04-04-2013 11:22 AM in reply to: steve

You might try the following article.

http://upandready.typepad.com/up_and_ready/2012/05/general-installation-dlumd32dll-displaylink-core-...

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
Member
steve
Posts: 5
Registered: ‎04-04-2013
Message 5 of 5 (356 Views)

Re: AutoCad 2013 and 2014 crash on install

04-04-2013 12:25 PM in reply to: DannyHubbard

Well done Danny!!  That hit the nail on the head!  I uninstalled my DisplayLink software and installed their newst version and AutoCad 2013 is running smoothly.  We are having a diferent issue on another computer in our office but I will start a new thread on that one.  Thanks again for your help.

 

Steve

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