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AutoCAD 2012 activation error

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Message 1 of 2
tony_bombata
294 Views, 1 Reply

AutoCAD 2012 activation error

Hello,

 

I  am having issues reactivating an AutoCAD 2012 license

 

It is a subscription licensce and was purchased two or three years ago

 

my firm purchased four licensces at the time, two network, two standalone

 

from day one, there were issues with activation. the serial numbers  on the boxes did not activate. After a lot of  back and forth with our resellers and support, we were given new serials, and we were able to activate the licences

 

Two months ago, on of our user PCs died. we  were runing the standalone license on it. we have replaced the system, but we are unable to activate using the serial number

 

Can this be resolved here, or do i have to go the long and tortuos back and forth with support?

 

i would appreciate a response so i could provide the serial number in question.

 

thanks

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Message 2 of 2
camilo.lemos
in reply to: tony_bombata

Hi @tony_bombata and welcome to the Autodesk Community!

 

For direct activation and licensing assistance, please contact our License Assistance team by clicking on this link and then following the prompts:

Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

You will be able to contact the License Assistance Team either via Chat or e-mail.

Thank you



Camilo Lemos

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