Installation & Licensing

Installation & Licensing

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New Member
dsinclair6
Posts: 1
Registered: ‎01-15-2012
Message 1 of 13 (846 Views)

AutoCad 2011 Will not open up on computer

846 Views, 12 Replies
01-16-2012 12:14 PM

Hello I recently downloaded the student AutoCad 2012 program which works fine on my laptop. I then tried to download the 2011 student AutoCad from the website but it will not open when I click on the icon. I have tried twice to download it both with the same results. I unistalled all the files before trying to reinstall it again the second time. I have Windows 7    64-bit operating system with service pack 1. It is a brand new laptop and I have nothing else on it except for these 2 AutoCad programs. I read the read me for it numerous times and it looks like I have all the system requirements.It is an Acer laptop and says there is still 7.85GB left of usable RAM.I have the newest version of Adobe Reader 9 installed. It appears to try to open when I click on it but then after it says opening autocad 2011 it closes itself immediately.Any suggestions as to why it wont open? Thanks much appreciated!

 

David

*Expert Elite*
Patchy
Posts: 6,301
Registered: ‎09-16-2009
Message 2 of 13 (838 Views)

Re: AutoCad 2011 Will not open up on computer

01-16-2012 12:34 PM in reply to: dsinclair6

Nobody giving out the 2011anymore when 2012 is out.

New Member
mayers1
Posts: 1
Registered: ‎01-17-2012
Message 3 of 13 (783 Views)

Re: AutoCad 2011 Will not open up on computer

01-17-2012 07:11 AM in reply to: dsinclair6

I'm having the same problem. We have to use 2011 for this class I'm taking.

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 4 of 13 (775 Views)

Re: AutoCad 2011 Will not open up on computer

01-17-2012 04:48 PM in reply to: dsinclair6

Hi dsinclair6:

 

Thank you for bringing this into our attention. We will need to have a look into it and will let you know for updates.

 

Thank you! 



Arlin Bibat
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 5 of 13 (770 Views)

Re: AutoCad 2011 Will not open up on computer

01-17-2012 08:32 PM in reply to: dsinclair6

Hi dsinclair6:

 

The 2011 version should still run on your machine even when a 2012 version is currently installed. After you have downloaded it, you were prompted to have it installed. Coudl you possibly provide us a screen shot of the error so we may have visibility? If you could provide any other detailed information, we would greatly appreciate it.

 

Thank you!

 





Arlin Bibat
Member
njohnson
Posts: 3
Registered: ‎04-30-2012
Message 6 of 13 (649 Views)

Re: AutoCad 2011 Will not open up on computer

04-30-2012 11:49 AM in reply to: arlinpega.bibat

I have the same issue, trying desperately to install AutoCAD 2011, installs good, but when you try to open, it closes it's self down.  How do I fix this?????????

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 7 of 13 (644 Views)

Re: AutoCad 2011 Will not open up on computer

04-30-2012 12:21 PM in reply to: njohnson

Sounds like a corrupted CascadeInfo.cas file.

 

For more detailed information about the CascadeInfo.cas file, please refer to the Autodesk Support Knowledge Base article found here:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240617&id=13894457&siteID=123112

Member
njohnson
Posts: 3
Registered: ‎04-30-2012
Message 8 of 13 (641 Views)

Re: AutoCad 2011 Will not open up on computer

04-30-2012 12:57 PM in reply to: TravisNave

Guru, i tried renaming the file, and then tried to start autocad again, and it shut it's self down again, and also recreated the CascadeInfo.cas file.  What else can i try????????

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 9 of 13 (635 Views)

Re: AutoCad 2011 Will not open up on computer

04-30-2012 01:54 PM in reply to: njohnson

Let me know what is in the ADLM log file in that same folder.  You can post it here.  It may have the reason for the failure.

Member
njohnson
Posts: 3
Registered: ‎04-30-2012
Message 10 of 13 (633 Views)

Re: AutoCad 2011 Will not open up on computer

04-30-2012 02:07 PM in reply to: TravisNave

3576 2012/04/03 13:09:20 Reason=Fatal error 3576 2012/04/03 13:09:20 ComputerName=ALAND 3576 2012/04/03 13:09:20 OS=6.1.7601.Service Pack 1 3576 2012/04/03 13:09:20 File=AdlmIntSATSLicense.cpp,Line=1150 3576 2012/04/03 13:09:20 AdlmIntError=38 [Error getting license usage and behavior] 5044 2012/04/03 13:10:21 Reason=Fatal error 5044 2012/04/03 13:10:21 ComputerName=ALAND 5044 2012/04/03 13:10:21 OS=6.1.7601.Service Pack 1 5044 2012/04/03 13:10:21 File=AdlmIntSATSLicense.cpp,Line=1150 5044 2012/04/03 13:10:21 AdlmIntError=38 [Error getting license usage and behavior] 4908 2012/04/03 13:11:10 Reason=Fatal error 4908 2012/04/03 13:11:10 ComputerName=ALAND 4908 2012/04/03 13:11:10 OS=6.1.7601.Service Pack 1 4908 2012/04/03 13:11:10 File=AdlmIntSATSLicense.cpp,Line=1150 4908 2012/04/03 13:11:10 AdlmIntError=38 [Error getting license usage and behavior] 3704 2012/04/03 13:11:11 Reason=Fatal error 3704 2012/04/03 13:11:11 ComputerName=ALAND 3704 2012/04/03 13:11:11 OS=6.1.7601.Service Pack 1 3704 2012/04/03 13:11:11 File=AdlmIntSATSLicense.cpp,Line=1150 3704 2012/04/03 13:11:11 AdlmIntError=38 [Error getting license usage and behavior] 536 2012/04/03 13:11:22 Reason=Fatal error 536 2012/04/03 13:11:22 ComputerName=ALAND 536 2012/04/03 13:11:22 OS=6.1.7601.Service Pack 1 536 2012/04/03 13:11:22 File=AdlmIntSATSLicense.cpp,Line=1150 536 2012/04/03 13:11:22 AdlmIntError=38 [Error getting license usage and behavior] 3320 2012/04/03 13:11:46 Reason=Fatal error 3320 2012/04/03 13:11:46 ComputerName=ALAND 3320 2012/04/03 13:11:46 OS=6.1.7601.Service Pack 1 3320 2012/04/03 13:11:46 File=AdlmIntSATSLicense.cpp,Line=1150 3320 2012/04/03 13:11:46 AdlmIntError=38 [Error getting license usage and behavior] 3932 2012/04/06 15:18:39 Reason=Fatal error 3932 2012/04/06 15:18:39 ComputerName=ALAND 3932 2012/04/06 15:18:39 OS=6.1.7601.Service Pack 1 3932 2012/04/06 15:18:39 File=AdlmIntSATSLicense.cpp,Line=1150 3932 2012/04/06 15:18:39 AdlmIntError=38 [Error getting license usage and behavior] 4284 2012/04/06 15:35:55 Reason=Fatal error 4284 2012/04/06 15:35:55 ComputerName=ALAND 4284 2012/04/06 15:35:55 OS=6.1.7601.Service Pack 1 4284 2012/04/06 15:35:55 File=AdlmIntSATSLicense.cpp,Line=1150 4284 2012/04/06 15:35:55 AdlmIntError=38 [Error getting license usage and behavior] 4996 2012/04/17 13:20:54 Reason=Fatal error 4996 2012/04/17 13:20:54 ComputerName=ALAND 4996 2012/04/17 13:20:54 OS=6.1.7601.Service Pack 1 4996 2012/04/17 13:20:54 File=AdlmIntSATSLicense.cpp,Line=1150 4996 2012/04/17 13:20:54 AdlmIntError=38 [Error getting license usage and behavior] 4104 2012/04/17 13:21:05 Reason=Fatal error 4104 2012/04/17 13:21:05 ComputerName=ALAND 4104 2012/04/17 13:21:05 OS=6.1.7601.Service Pack 1 4104 2012/04/17 13:21:05 File=AdlmIntSATSLicense.cpp,Line=1150 4104 2012/04/17 13:21:05 AdlmIntError=38 [Error getting license usage and behavior] 1860 2012/04/18 08:13:10 Reason=Fatal error 1860 2012/04/18 08:13:10 ComputerName=ALAND 1860 2012/04/18 08:13:10 OS=6.1.7601.Service Pack 1 1860 2012/04/18 08:13:10 File=AdlmIntSATSLicense.cpp,Line=1150 1860 2012/04/18 08:13:10 AdlmIntError=38 [Error getting license usage and behavior] 5084 2012/04/18 08:13:40 Reason=Fatal error 5084 2012/04/18 08:13:40 ComputerName=ALAND 5084 2012/04/18 08:13:40 OS=6.1.7601.Service Pack 1 5084 2012/04/18 08:13:40 File=AdlmIntSATSLicense.cpp,Line=1150 5084 2012/04/18 08:13:40 AdlmIntError=38 [Error getting license usage and behavior] 4728 2012/04/18 08:13:58 Reason=Fatal error 4728 2012/04/18 08:13:58 ComputerName=ALAND 4728 2012/04/18 08:13:58 OS=6.1.7601.Service Pack 1 4728 2012/04/18 08:13:58 File=AdlmIntSATSLicense.cpp,Line=1150 4728 2012/04/18 08:13:58 AdlmIntError=38 [Error getting license usage and behavior] 4400 2012/04/18 08:26:59 Reason=Fatal error 4400 2012/04/18 08:26:59 ComputerName=ALAND 4400 2012/04/18 08:26:59 OS=6.1.7601.Service Pack 1 4400 2012/04/18 08:26:59 File=AdlmIntSATSLicense.cpp,Line=1150 4400 2012/04/18 08:26:59 AdlmIntError=38 [Error getting license usage and behavior] 3464 2012/04/18 08:23:24 Reason=Fatal error 3464 2012/04/18 08:23:24 ComputerName=ALAND 3464 2012/04/18 08:23:24 OS=6.1.7601.Service Pack 1 3464 2012/04/18 08:23:24 File=AdlmIntSATSLicense.cpp,Line=1150 3464 2012/04/18 08:23:24 AdlmIntError=38 [Error getting license usage and behavior] 2712 2012/04/18 09:01:49 Reason=Fatal error 2712 2012/04/18 09:01:49 ComputerName=ALAND 2712 2012/04/18 09:01:49 OS=6.1.7601.Service Pack 1 2712 2012/04/18 09:01:49 File=AdlmIntSATSLicense.cpp,Line=1150 2712 2012/04/18 09:01:49 AdlmIntError=38 [Error getting license usage and behavior] 4760 2012/04/18 12:02:59 Reason=Fatal error 4760 2012/04/18 12:02:59 ComputerName=ALAND 4760 2012/04/18 12:02:59 OS=6.1.7601.Service Pack 1 4760 2012/04/18 12:02:59 File=AdlmIntSATSLicense.cpp,Line=1150 4760 2012/04/18 12:02:59 AdlmIntError=38 [Error getting license usage and behavior] 4444 2012/04/27 15:06:30 Reason=Fatal error 4444 2012/04/27 15:06:30 ComputerName=ALAND 4444 2012/04/27 15:06:30 OS=6.1.7601.Service Pack 1 4444 2012/04/27 15:06:30 File=AdlmIntSATSLicense.cpp,Line=1150 4444 2012/04/27 15:06:30 AdlmIntError=38 [Error getting license usage and behavior] 3104 2012/04/27 15:06:47 Reason=Fatal error 3104 2012/04/27 15:06:47 ComputerName=ALAND 3104 2012/04/27 15:06:47 OS=6.1.7601.Service Pack 1 3104 2012/04/27 15:06:47 File=AdlmIntSATSLicense.cpp,Line=1150 3104 2012/04/27 15:06:47 AdlmIntError=38 [Error getting license usage and behavior] 4188 2012/04/27 15:07:14 Reason=Fatal error 4188 2012/04/27 15:07:14 ComputerName=ALAND 4188 2012/04/27 15:07:14 OS=6.1.7601.Service Pack 1 4188 2012/04/27 15:07:14 File=AdlmIntSATSLicense.cpp,Line=1150 4188 2012/04/27 15:07:14 AdlmIntError=38 [Error getting license usage and behavior] 2360 2012/04/27 15:07:14 Reason=Fatal error 2360 2012/04/27 15:07:14 ComputerName=ALAND 2360 2012/04/27 15:07:14 OS=6.1.7601.Service Pack 1 2360 2012/04/27 15:07:14 File=AdlmIntSATSLicense.cpp,Line=1150 2360 2012/04/27 15:07:14 AdlmIntError=38 [Error getting license usage and behavior] 3024 2012/04/27 15:07:55 Reason=Fatal error 3024 2012/04/27 15:07:55 ComputerName=ALAND 3024 2012/04/27 15:07:55 OS=6.1.7601.Service Pack 1 3024 2012/04/27 15:07:55 File=AdlmIntSATSLicense.cpp,Line=1150 3024 2012/04/27 15:07:55 AdlmIntError=38 [Error getting license usage and behavior] 4840 2012/04/27 15:27:04 Reason=Fatal error 4840 2012/04/27 15:27:04 ComputerName=ALAND 4840 2012/04/27 15:27:04 OS=6.1.7601.Service Pack 1 4840 2012/04/27 15:27:04 File=AdlmIntSATSLicense.cpp,Line=1150 4840 2012/04/27 15:27:04 AdlmIntError=38 [Error getting license usage and behavior] 4972 2012/04/27 15:38:55 Reason=Fatal error 4972 2012/04/27 15:38:55 ComputerName=ALAND 4972 2012/04/27 15:38:55 OS=6.1.7601.Service Pack 1 4972 2012/04/27 15:38:55 File=AdlmIntSATSLicense.cpp,Line=1150 4972 2012/04/27 15:38:55 AdlmIntError=38 [Error getting license usage and behavior] 3344 2012/04/30 11:20:39 Reason=Fatal error 3344 2012/04/30 11:20:39 ComputerName=ALAND 3344 2012/04/30 11:20:39 OS=6.1.7601.Service Pack 1 3344 2012/04/30 11:20:39 File=AdlmIntSATSLicense.cpp,Line=1150 3344 2012/04/30 11:20:39 AdlmIntError=38 [Error getting license usage and behavior] 4072 2012/04/30 12:07:22 Reason=Fatal error 4072 2012/04/30 12:07:22 ComputerName=ALAND 4072 2012/04/30 12:07:22 OS=6.1.7601.Service Pack 1 4072 2012/04/30 12:07:22 File=AdlmIntSATSLicense.cpp,Line=1150 4072 2012/04/30 12:07:22 AdlmIntError=38 [Error getting license usage and behavior] 3648 2012/04/30 12:07:46 Reason=Fatal error 3648 2012/04/30 12:07:46 ComputerName=ALAND 3648 2012/04/30 12:07:46 OS=6.1.7601.Service Pack 1 3648 2012/04/30 12:07:46 File=AdlmIntSATSLicense.cpp,Line=1150 3648 2012/04/30 12:07:46 AdlmIntError=38 [Error getting license usage and behavior] 3852 2012/04/30 12:09:42 Reason=Fatal error 3852 2012/04/30 12:09:42 ComputerName=ALAND 3852 2012/04/30 12:09:42 OS=6.1.7601.Service Pack 1 3852 2012/04/30 12:09:42 File=AdlmIntSATSLicense.cpp,Line=1150 3852 2012/04/30 12:09:42 AdlmIntError=38 [Error getting license usage and behavior] 3940 2012/04/30 12:10:04 Reason=Fatal error 3940 2012/04/30 12:10:04 ComputerName=ALAND 3940 2012/04/30 12:10:04 OS=6.1.7601.Service Pack 1 3940 2012/04/30 12:10:04 File=AdlmIntSATSLicense.cpp,Line=1150 3940 2012/04/30 12:10:04 AdlmIntError=38 [Error getting license usage and behavior] 2716 2012/04/30 12:10:42 Reason=Fatal error 2716 2012/04/30 12:10:42 ComputerName=ALAND 2716 2012/04/30 12:10:42 OS=6.1.7601.Service Pack 1 2716 2012/04/30 12:10:42 File=AdlmIntSATSLicense.cpp,Line=1150 2716 2012/04/30 12:10:42 AdlmIntError=38 [Error getting license usage and behavior] 3748 2012/04/30 12:11:17 Reason=Fatal error 3748 2012/04/30 12:11:17 ComputerName=ALAND 3748 2012/04/30 12:11:17 OS=6.1.7601.Service Pack 1 3748 2012/04/30 12:11:17 File=AdlmIntSATSLicense.cpp,Line=1150 3748 2012/04/30 12:11:17 AdlmIntError=38 [Error getting license usage and behavior] 3612 2012/04/30 12:11:18 Reason=Fatal error 3612 2012/04/30 12:11:18 ComputerName=ALAND 3612 2012/04/30 12:11:18 OS=6.1.7601.Service Pack 1 3612 2012/04/30 12:11:18 File=AdlmIntSATSLicense.cpp,Line=1150 3612 2012/04/30 12:11:18 AdlmIntError=38 [Error getting license usage and behavior] 3836 2012/04/30 12:11:18 Reason=Fatal error 3836 2012/04/30 12:11:18 ComputerName=ALAND 3836 2012/04/30 12:11:18 OS=6.1.7601.Service Pack 1 3836 2012/04/30 12:11:18 File=AdlmIntSATSLicense.cpp,Line=1150 3836 2012/04/30 12:11:18 AdlmIntError=38 [Error getting license usage and behavior] 1224 2012/04/30 12:12:51 Reason=Fatal error 1224 2012/04/30 12:12:51 ComputerName=ALAND 1224 2012/04/30 12:12:51 OS=6.1.7601.Service Pack 1 1224 2012/04/30 12:12:51 File=AdlmIntSATSLicense.cpp,Line=1150 1224 2012/04/30 12:12:51 AdlmIntError=38 [Error getting license usage and behavior] 968 2012/04/30 12:13:25 Reason=Fatal error 968 2012/04/30 12:13:25 ComputerName=ALAND 968 2012/04/30 12:13:25 OS=6.1.7601.Service Pack 1 968 2012/04/30 12:13:25 File=AdlmIntSATSLicense.cpp,Line=1150 968 2012/04/30 12:13:25 AdlmIntError=38 [Error getting license usage and behavior] 4388 2012/04/30 12:14:13 Reason=Fatal error 4388 2012/04/30 12:14:13 ComputerName=ALAND 4388 2012/04/30 12:14:13 OS=6.1.7601.Service Pack 1 4388 2012/04/30 12:14:13 File=AdlmIntSATSLicense.cpp,Line=1150 4388 2012/04/30 12:14:13 AdlmIntError=38 [Error getting license usage and behavior] 3120 2012/04/30 12:19:31 Reason=Fatal error 3120 2012/04/30 12:19:31 ComputerName=ALAND 3120 2012/04/30 12:19:31 OS=6.1.7601.Service Pack 1 3120 2012/04/30 12:19:31 File=AdlmIntSATSLicense.cpp,Line=1150 3120 2012/04/30 12:19:31 AdlmIntError=38 [Error getting license usage and behavior] 4712 2012/04/30 12:38:49 Reason=Fatal error 4712 2012/04/30 12:38:49 ComputerName=ALAND 4712 2012/04/30 12:38:49 OS=6.1.7601.Service Pack 1 4712 2012/04/30 12:38:49 File=AdlmIntSATSLicense.cpp,Line=1150 4712 2012/04/30 12:38:49 AdlmIntError=38 [Error getting license usage and behavior] 4584 2012/04/30 12:43:34 Reason=Fatal error 4584 2012/04/30 12:43:34 ComputerName=ALAND 4584 2012/04/30 12:43:34 OS=6.1.7601.Service Pack 1 4584 2012/04/30 12:43:34 File=AdlmIntSATSLicense.cpp,Line=1150 4584 2012/04/30 12:43:34 AdlmIntError=38 [Error getting license usage and behavior] 3052 2012/04/30 12:43:54 Reason=Fatal error 3052 2012/04/30 12:43:54 ComputerName=ALAND 3052 2012/04/30 12:43:54 OS=6.1.7601.Service Pack 1 3052 2012/04/30 12:43:54 File=AdlmIntSATSLicense.cpp,Line=1150 3052 2012/04/30 12:43:54 AdlmIntError=38 [Error getting license usage and behavior] 4296 2012/04/30 12:44:09 Reason=Fatal error 4296 2012/04/30 12:44:09 ComputerName=ALAND 4296 2012/04/30 12:44:09 OS=6.1.7601.Service Pack 1 4296 2012/04/30 12:44:09 File=AdlmIntSATSLicense.cpp,Line=1150 4296 2012/04/30 12:44:09 AdlmIntError=38 [Error getting license usage and behavior] 4028 2012/04/30 12:44:24 Reason=Fatal error 4028 2012/04/30 12:44:24 ComputerName=ALAND 4028 2012/04/30 12:44:24 OS=6.1.7601.Service Pack 1 4028 2012/04/30 12:44:24 File=AdlmIntSATSLicense.cpp,Line=1150 4028 2012/04/30 12:44:24 AdlmIntError=38 [Error getting license usage and behavior] 2928 2012/04/30 12:48:28 Reason=Fatal error 2928 2012/04/30 12:48:28 ComputerName=ALAND 2928 2012/04/30 12:48:28 OS=6.1.7601.Service Pack 1 2928 2012/04/30 12:48:28 File=AdlmIntSATSLicense.cpp,Line=1150 2928 2012/04/30 12:48:28 AdlmIntError=38 [Error getting license usage and behavior] 2460 2012/04/30 12:52:26 Reason=Fatal error 2460 2012/04/30 12:52:26 ComputerName=ALAND 2460 2012/04/30 12:52:26 OS=6.1.7601.Service Pack 1 2460 2012/04/30 12:52:26 File=AdlmIntSATSLicense.cpp,Line=1150 2460 2012/04/30 12:52:26 AdlmIntError=38 [Error getting license usage and behavior] 5040 2012/04/30 12:59:42 Reason=Fatal error 5040 2012/04/30 12:59:42 ComputerName=ALAND 5040 2012/04/30 12:59:42 OS=6.1.7601.Service Pack 1 5040 2012/04/30 12:59:42 File=AdlmIntSATSLicense.cpp,Line=1150 5040 2012/04/30 12:59:42 AdlmIntError=38 [Error getting license usage and behavior]

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