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efreetsultan
Posts: 2
Registered: ‎10-25-2010
Message 1 of 5 (3,484 Views)
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Autocad 2011 Installation error code 1722

3484 Views, 4 Replies
10-25-2010 01:51 PM

Hi !

 

I got a problem when I was trying to install Autocad 2011 on my laptop. The installation failed on Autodesk Material Library 2011 which return error code 1722...

My laptop is Toshiba windows vista family edition with Intel Core 2 Duo CPU T5750 2.00GHz.

Can you help me to solve this problem? Thx

 

here is the log installation file :

2010/10/25:20:17:26    Utilisateur    PC-DE-UTILISATE    === Setup started on PC-DE-UTILISATE by Utilisateur ===
2010/10/25:20:19:46    Utilisateur    PC-DE-UTILISATE    === Setup ended ===

2010/10/25:20:19:17    Utilisateur    PC-DE-UTILISATE    === Setup started on PC-DE-UTILISATE by Utilisateur ===
2010/10/25:20:31:11    Utilisateur    PC-DE-UTILISATE    Install    Microsoft Visual C++ 2005 Redistributable (x86)    Succeeded    
2010/10/25:20:33:36    Utilisateur    PC-DE-UTILISATE    Install    Autodesk Design Review 2011    Succeeded    
2010/10/25:20:35:36    Utilisateur    PC-DE-UTILISATE    Install    DirectX 9.0 Runtime    Succeeded    
2010/10/25:20:36:02    Utilisateur    PC-DE-UTILISATE    Install    FARO LS 1.1.406.58    Succeeded    
2010/10/25:20:45:08    Utilisateur    PC-DE-UTILISATE    Install    Autodesk Material Library 2011 Base Image library    Failed    Installation aborted, Result=1603
2010/10/25:20:45:12    Utilisateur    PC-DE-UTILISATE    Rollback    FARO LS 1.1.406.58    Succeeded    
2010/10/25:20:45:13    Utilisateur    PC-DE-UTILISATE    Rollback    DirectX 9.0 Runtime    Failed    Failure is ignored, Result=1619
2010/10/25:20:47:49    Utilisateur    PC-DE-UTILISATE    Rollback    Autodesk Design Review 2011    Succeeded    
2010/10/25:20:47:50    Utilisateur    PC-DE-UTILISATE    Rollback    Microsoft Visual C++ 2005 Redistributable (x86)    Failed    Installation aborted, Result=1619
2010/10/25:20:58:54    Utilisateur    PC-DE-UTILISATE    Install    Autodesk Design Review 2011    Succeeded    
2010/10/25:21:00:52    Utilisateur    PC-DE-UTILISATE    Install    DirectX 9.0 Runtime    Succeeded    
2010/10/25:21:01:17    Utilisateur    PC-DE-UTILISATE    Install    FARO LS 1.1.406.58    Succeeded    
2010/10/25:21:29:38    Utilisateur    PC-DE-UTILISATE    Install    Autodesk Material Library 2011 Base Image library    Failed    Installation aborted, Result=1603
2010/10/25:21:29:50    Utilisateur    PC-DE-UTILISATE    Rollback    FARO LS 1.1.406.58    Succeeded    
2010/10/25:21:29:52    Utilisateur    PC-DE-UTILISATE    Rollback    DirectX 9.0 Runtime    Failed    Failure is ignored, Result=1619
2010/10/25:21:32:20    Utilisateur    PC-DE-UTILISATE    Rollback    Autodesk Design Review 2011    Succeeded    
2010/10/25:21:32:48    Utilisateur    PC-DE-UTILISATE    === Setup ended ===

 

Is it possible for you to enable the verbose logging for Windows Installer on the machine by adding the following to the registry?

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"

 

Then try running just the Materials Library package from within the media or install image, located in the Support\ADSKMaterials\ILM folder. Then you can find the Windows Installer log which will be generated in the TEMP directory (accessed by typing '%temp%') and verify what is actually causing the error. Please feel free to upload the log if you would like.

 

The error can be due to permissions on the system so you can also try to run the msi by right clicking and choosing Run as Administrator. Sometimes this can also be due to a corruption of the .NET Framework on the system but seeing the information in the log will helps get to the root cause much more quickly.

 

Alison Gangler, Autodesk Product Support


1412i91B8A8E767D1E946
Alison Gangler
Autodesk Product Support
Autodesk, Inc.

 

 

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 2 of 5 (3,459 Views)

Re: Autocad 2011 Installation error code 1722

10-26-2010 07:05 AM in reply to: efreetsultan

Is it possible for you to enable the verbose logging for Windows Installer on the machine by adding the following to the registry?

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"

 

Then try running just the Materials Library package from within the media or install image, located in the Support\ADSKMaterials\ILM folder. Then you can find the Windows Installer log which will be generated in the TEMP directory (accessed by typing '%temp%') and verify what is actually causing the error. Please feel free to upload the log if you would like.

 

The error can be due to permissions on the system so you can also try to run the msi by right clicking and choosing Run as Administrator. Sometimes this can also be due to a corruption of the .NET Framework on the system but seeing the information in the log will helps get to the root cause much more quickly.

 

Alison Gangler, Autodesk Product Support


1412i91B8A8E767D1E946
Alison Gangler
Autodesk Product Support
Autodesk, Inc.

 

 

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

New Member
efreetsultan
Posts: 2
Registered: ‎10-25-2010
Message 3 of 5 (3,436 Views)

Re: Autocad 2011 Installation error code 1722

10-26-2010 02:32 PM in reply to: alison.gangler

Hi,Alison

I didn't find the 'Installer' folder below 'Windows', so I created one and also a variable 'Logging' with its value.

Anyway, then I tried to install the Materials Library Package in first step, that was successful.

Finally, I installed just the AutoCAD product with no problem.

Maybe the reason is that I have already defined the root of Materials Library in the driver E but not C when I installed another Autodesk product last time.

Thank you very much for your help!

 

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 4 of 5 (3,434 Views)

Re: Autocad 2011 Installation error code 1722

10-26-2010 02:35 PM in reply to: efreetsultan

Very glad it worked!

 

Alison Gangler, Autodesk Product Support


1436iC35A49FE0689D014
Alison Gangler
Autodesk Product Support
Autodesk, Inc.

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

Member
jefquidasol
Posts: 3
Registered: ‎12-04-2012
Message 5 of 5 (1,173 Views)

Re: Autocad 2011 Installation error code 1722

12-04-2012 08:16 PM in reply to: efreetsultan

Hi

 

I have same problem.

 

please see attached file

 

ive tried severals information in the forum it seams it doesnt work still failed.

 

1. diagnostic mode

2. change in the registry editor

3. turn off all antivirus

4. uac security level turn off

5. copy all installation disk to other drive

6. download directx

7. uninstall the C++

8. administrator user

9. create new user administrator

 

 

still failed im running windows 7 professional

trying to install Autocad 2012

 

 

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