autocad 2011 activation error

[mjddmartin]

Hi

My computer has recently crashed and I needed to reinstall autocad 2011. When I first load the cd and enter the correct serial no its insralls the program no problem. When it comes to the activation,  the program tells me to re-enter the serail number as it is incorrect. how do I go about fixing this issue.

Regards

Artin

[jessica.t]

Hello Artlin and welcome to the Autodesk Community!

This type of error can occur when you accidently transcribe a digit in the serial number, the license has been returned, or the license has been upgraded to a newer version.

To confirm your license's status, please contact the Activation and Registration team directly:

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus
4.    Select “I Still Need Help”  if you need personal assistance

You may also want to check with the individual who manages your licenses. If you have any questions in the meantime please let us know. Thanks!