Installation & Licensing

Installation & Licensing

Reply
Member
Dr.No
Posts: 4
Registered: ‎08-10-2010
Message 1 of 11 (13,166 Views)
Accepted Solution

AutoCAD 2011 64 bit Installation Problem

13166 Views, 10 Replies
08-10-2010 11:09 PM

I previously installed AutoCAD 2010 64 bit, and uninstalled it, and today I installed Auto CAD 2011 64 bit, my OS is Windows 7 Pro 64 bit. During installation there was an ERROR message:

 

1:5 2: adlmPITsetproductinformation failed 3” (Exactly what’s shown in the message)

 

I tried to locate and delete file named ProductInformation.pit as others indicated  by seeking it in this location:

C:\ProgramData\Autodesk\ADLM\ProductInformation.pit

 

But I couldn’t find this file for no reason.

 

Can anyone help me with the issue? Thank you very much in advance!!!

Member
Dr.No
Posts: 4
Registered: ‎08-10-2010
Message 2 of 11 (13,151 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-11-2010 12:14 AM in reply to: Dr.No

Below is the screenshot

Member
Dr.No
Posts: 4
Registered: ‎08-10-2010
Message 3 of 11 (13,102 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-11-2010 09:29 PM in reply to: Dr.No

Can anyone HELP me!!!!!

 

 

 

Edited by
Discussion_Admin

Valued Contributor
skatterbrainz
Posts: 54
Registered: ‎07-21-2010
Message 4 of 11 (13,075 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-12-2010 10:49 AM in reply to: Dr.No

This may seem silly, but have you tried copying the entire DVD to the local drive (or a network shared folder) and installing from that instead of directly from the DVD?

-------------------------
Get the Visual LISP Developer's Bible 2011 Edition, and the AutoCAD Network Administrator's Bible 2012 Edition on Amazon Kindle
Distinguished Mentor
Caddman13
Posts: 765
Registered: ‎07-13-2004
Message 5 of 11 (13,066 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-12-2010 12:24 PM in reply to: Dr.No

Did you make sure after you uninstalled it, that it got all the files in C:\Users\%Username%\AppData\Local  and C:\Users\%Username%\AppData\Roaming  that go with Autodesk and the version you uninstalled?

 

Also, Look in the registry.  Even though it was uninstalled it sometimes leaves stuff behind that you have to manually take out prior to reinstalling.

 

Hope that helps

Alumni
DouglasLauritsen
Posts: 642
Registered: ‎04-16-2008
Message 6 of 11 (13,061 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-12-2010 02:38 PM in reply to: Dr.No

For this error try deleting the C:\ProgramData\Autodesk\ADLM folder. If the error continues try the solution link bellow to clear everything for Autodesk applications off your computer then try and reinstall.

 

When removing entries from the Registry please follow the recommendations and warnings in this Solution. If an applications Installer fails please seek help from someone or use the Windows Installer CleanUp Utility. Manually editing many parts of the Windows Registry will cause more harm than good. In most cases when editing the Registry users just remove a part of a set of entries which parent and/or other keys in place.

 

For example manual edits can result in the condition where an applications installer complains that it is already installed and there is no listing for it in the Add and Remove Programs or Programs and Features lists. If this happens, first try the Windows Installer CleanUp Utility. It might just list the application. If not ask for help.

 

Let us know how things work out.



Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.

Member
Dr.No
Posts: 4
Registered: ‎08-10-2010
Message 7 of 11 (13,029 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-13-2010 03:18 PM in reply to: DouglasLauritsen

Thank you guys, I deleted REGISTRY of AutoCAD, and related files which contain such keyword, and finally it's installed! Many thanks!!!

New Member
bensonthe3rd
Posts: 2
Registered: ‎08-30-2012
Message 8 of 11 (7,045 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-30-2012 02:34 PM in reply to: DouglasLauritsen

I have had tons of trouble trying to install inventor professional 2013, and i didnt have any previously installed products; the only things that may be in my registry would be from previous installation attempts or from inventor .ipt .iam .ipn and .dwg files i moved in from a flash drive. Your SOLUTION link isnt working for me, it says the page couldnt be found, and im running out of options. Please respond if you can help! I dont know what else to try...

Valued Contributor
skatterbrainz
Posts: 54
Registered: ‎07-21-2010
Message 9 of 11 (7,037 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-30-2012 06:04 PM in reply to: Dr.No
Can you post anything from your installation log files in the %temp% folder on the client? That would be the first place to look for clues to what's not working.
-------------------------
Get the Visual LISP Developer's Bible 2011 Edition, and the AutoCAD Network Administrator's Bible 2012 Edition on Amazon Kindle
New Member
bensonthe3rd
Posts: 2
Registered: ‎08-30-2012
Message 10 of 11 (7,015 Views)

Re: AutoCAD 2011 64 bit Installation Problem

08-31-2012 08:03 AM in reply to: skatterbrainz

This is whats left over from the last attempted install, i'm not sure how much of it is from Autodesk related processes. The screenshot of my temp files is attached.

 

 

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.