AutoCAD 2011 - 32 Bit Installation Fails with install of Microsoft Visual C++

[mbbailey123]

First if failed with an Windows Installer Service Error 1719.  I finxed that by installing Windows XP-KB942233-V3-x86.exe to fix the error in Windows Installer.  I got past that only to have it fail right after configuration and tell me to check the AutoCAD 2011 Setup.log.  The error log is as follows;

2010/9/17:19:20:51    Owner    MB-5600    === Setup started on MB-5600 by Owner ===
2010/9/17:19:21:20    Owner    MB-5600    === Setup ended ===

2010/9/17:19:21:16    Owner    MB-5600    === Setup started on MB-5600 by Owner ===
2010/9/17:19:34:48    Owner    MB-5600    Install    Autodesk Material Library 2011    Failed    Installation aborted, Result=1601
2010/9/17:19:57:04    Owner    MB-5600    === Setup ended ===

2010/9/17:20:08:55    Owner    MB-5600    === Setup started on MB-5600 by Owner ===
2010/9/17:20:09:22    Owner    MB-5600    === Setup ended ===

2010/9/17:20:09:18    Owner    MB-5600    === Setup started on MB-5600 by Owner ===
2010/9/17:20:12:30    Owner    MB-5600    Install    Microsoft Visual C++ 2008 Redistributable (x86)    Failed    Installation aborted, Result=1603

This leaves me no place to go.  This is an educational version of AutoCAD and I have never had so much trouble installing an Autodesk product.  I sure would hate to see what will happen to my students when they try.

Michael Bailey

College of the Redwoods

Eureka, CA

707-215-5366

michael-bailey@redwoods.edu

[vivekramesh]

You could refer to the link below which discussues the same error code.
http://support.microsoft.com/?scid=kb%3Ben-us%3B834484&x=11&y=7#appliesto

The error code normally suggests insufficient user privileges during an install. Can you right click on the executable file and "Run as Administrator"?

[mbbailey123]

There seems to be a problem here.  When I follow the instructons provided (shown below) in the link I get no option for "Security Tab" .  It comes up with "Sharing and Security" so I have no ability to set file file evel security on my computer, even if the folder is being shared.  Is there something missing from my system?  I am running Windows XP, SP3 with all updates installed.

• Grant Full Control permissions to the SYSTEM account. (for Windows 2000 and Windows XP only)
  Use this method if you receive the error message because the SYSTEM account does not have Full Control permissions on the folder that you try to install the Windows Installer package to.
  
  To grant Full Control permissions to the SYSTEM account, follow these steps:
  1. On the Windows desktop, double-click My Computer. The My Computer window appears.
  2. Right-click the drive that you want to install the Windows Installer package to, and then click Properties.
  3. Click the Security tab.
  4. On the Security tab, do the following:
     • If you are using Microsoft Windows 2000, verify that the Name box contains the SYSTEM user account.
     • If you are using Microsoft Windows XP, verify that the Group or user names box contains the SYSTEM user account.
     If the SYSTEM user account does not appear in the box, follow these steps to add the SYSTEM account to the box:
     1. Click Add. The Select Users or Groups dialog box appears.
     2. In the Name field, click SYSTEM, and then click Add.
     3. Click OK.
  5. In the Permissions section, click to select the Full Control check box under Allow, and then click Advanced.
  6. Do the following:
     • If you are using Windows XP, in the dialog box that appears, click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box for the SYSTEM account, and then click OK.
     • If you are not using Windows XP, in the dialog box that appears, click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box for the SYSTEM account, and then click OK.
     Note If you receive a security message, click Yes.
  7. Wait for the operating system to apply the permissions that you have selected to all child folders.
  8. Run the Windows Installer package.

[mbbailey123]

In the proceedure below I do not see a group or user names box in step 4.2.  Is that because I am running XP Home edition?

To grant Full Control permissions to the SYSTEM account, follow these steps:

1. On the Windows desktop, double-click My Computer. The My Computer window appears.
2. Right-click the drive that you want to install the Windows Installer package to, and then click Properties.
3. Click the Security tab.
4. On the Security tab, do the following:
   • If you are using Microsoft Windows 2000, verify that the Name box contains the SYSTEM user account.
   • If you are using Microsoft Windows XP, verify that the Group or user names box contains the SYSTEM user account.

[DarrenP]

probably xp home edition went away a few years ago autodesk products don't support it

[alison.gangler]

The C++ package also tends to fail if the .NET Frameworks on the system are corrupted. Please note that the 3.5 .NET is part of the Windows 7 OS, so if you are using Windows 7, it is important to verify that this Framework is not corrupted by running the .NET verification tool:

http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

I also suggest that you enable the Windows Installer verbose logging on the machine and manually try to install the C++ 2008 package from within the Support directory in the media or in the AdminImage of the deployment. Then the log can show what is causing the package install to fail.

This logging can be enabled by adding the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"

Here is an a Technical Solution which describes all of the steps I've outlined above:

http://usa.autodesk.com/getdoc/id=TS1059799

The logs will be generated in the TEMP directory which can be accessed by typing '%temp%' in the START > RUN. Please locate the logs which will have a naming convention of MSIxxxxx.log, where the x is either a letter or number.

Alison Gangler, Autodesk Product Support

Alison Gangler
Autodesk Product Support
Autodesk, Inc.

[mbbailey123]

Thank you Alison!

The problem is fixed now.  The problem was in my .NET Framework.  It was not loaded and I could not install Visual C++ until that was done properly.  Everything is cool now.