Architecture 2011 install

[Anonymous]

Almost immediately during installation, the software asks for my serial number and product key.  There is no serial number on the back of my package, only a product key.  Is this an error or do I not need a serial number to install?

[aaronhai]

Please contact the Activation Team at the Autodesk Business Center to verify your Serial Number.

Contact information for various regions below.

Americas

Opening hours Monday through Friday, 8:00 AM - 8:00 PM EST

Email: authcodes@autodesk.com

Phone: toll free 800-551-1490 or 415-507-4690

Fax: 800-225-6490

Europe and Middle East

Opening hours Monday through Friday, 8:00 AM - 6:00 PM CET

Email: authcodes.neu@autodesk.com

Fax: +41 32 723 9169

Asia Pacific

Opening hours Monday through Friday, 9:00 AM - 6:00 PM Singapore Time

Email: ap.register@activation.autodesk.com

Japan

Email: japan.register@activation.autodesk.com

Fax: 03-6221-1791

Korea

Email: korea.register@activation.autodesk.com

Fax: 00798 852 1 9231