Installation & Licensing

Installation & Licensing

Reply
Member
1207463
Posts: 3
Registered: ‎01-13-2013
Message 1 of 3 (207 Views)

Am I missing something, please help?

207 Views, 2 Replies
01-17-2013 10:36 AM

im a student and have upgraded my computer ,so i downloaded all my autocad stuff it says instaled on computer but is not is ther any body  out there can help

*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 2 of 3 (198 Views)

Re: Am I missing something, please help?

01-17-2013 12:05 PM in reply to: 1207463

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Product Support
dembkod
Posts: 531
Registered: ‎05-26-2010
Message 3 of 3 (182 Views)

Re: Am I missing something, please help?

01-18-2013 12:51 PM in reply to: 1207463

1207463

 

Hello. What exactly says this is installed on your computer? Is it the download manager saying it is downloaded or do you run the installer and it says it is installed?

 

Is it installed in the Control Panel Programs and Features list?

 

Do you just not have desktop icons? Is it available in the Windows start menu program list?

 

Do you have install folders in your C:\Program Files\folder?

 

IF you are running the installer and the installer says the program is already installed, and you checked the Control Panel and folders and start menu and are sure that it is not installed-  you likely have a rouge entry key for AutoCAD.

 

Okay, you will find Autodesk products are listed in groups of 2. One for the base program and one for a language pack. You should only need to delete these two keys (for one product) and when you highlight the key on the left of the reg window, the name of the program will display on the Right pane clearly. If it does not have your product name you selected the wrong key.

 

The install keys you are looking for are in this registry folder:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\

 

The actual key will have a numeric/character combo neither of us understand. If you select the various keys, you will see various products display on the right pane.

 

So… you should probably backup your registry at this stage. Then...

1.)    Click the Windows Start Button

2.)    Type Regedit in the run box and press [Enter] to open the registry editor

3.)    Look for the AutoCAD 2013 keys

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100B0000102000060BECB6AB

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7D2F3875100B9040112000060BECB6AB

4.)    Note that when you select the key on the left, you can see the product name on the right grouping of data.

5.)    Delete these two keys and you should be able to install AutoCAD 2013.

 

If you are talking about a different product, this is the area the keys will be:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\

Find your product keys and remove them.

 

Thank you for taking part in our community!

 

David Dembkoski

 

ADSK_logo_S_black_web.png

Product Support Specialist

Autodesk Product Support



David Dembkoski
Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.