I have been trying repeatedly to install the student version of autocad 2013, and every time it starts the install stalls at "installing akamai netsession interface" and gives me a pop up box saying "network failure".
i have tried chrome, IE, and firefox.
Solved! Go to Solution.
Solved by kyinyi. Go to Solution.
I have the same problem - tried many times to download bothe browser and by file on download now. Download of file works but on execution it does not reach the beginning of installing the software. Have turned off firewalls that I know about. Any other suggestions ?
Download file installation attempt says : System cannot open the device or file specified Error 2755 (this after the installer opens and says installing ...)
Any chance that you could attach your install log @Shrimpy64?
Location of the log files generated by the installation of an Autodesk product
I have simmilar problems. I tried to install 3dsmax 2015 student version, and every single time I try, it gets stuck at the beggining of the installation due to akamai netsession. If I try the browser installation it opens the launcher but gets stuck at "Initializing" when trying to install the akamai netsession, and If I try with the downloaded file, the launcher begins and again, it gets stuck with the akamai step (installing or updating akamai netsession). I tried disabling my antivirus (kaspersky), stopping the firewall, rebooting the pc 3 or 4 times, and nothing worked. I'm using Windows 8.1.
I include the log of the installation. ¿Any idea?
Hey there,
I'm trying to install the Product Design Suite to check it out:
http://www.autodesk.com/suites/product-design-suite/free-trial#
But I'm getting this problem every time:
I have done the following:
disabled the firewall in windows
disabled the firewall on my router
disabled antivirus and antimalware
I'm running windows 7 64 bit and I've got plenty of HD space and RAM.
I've tried both with IE as well as Chrome to no avail.
Assiantance would be greatly appreciated.
Can you please try downloading the software with the Browser Download option as an alternative via the Autodesk Virtual Agent. Any difference?
Yea, the inventor download works from:
http://autodesk.creativevirtual15.com/autodesk/bot.html?isJSEnabled=1&businessArea=Root.Front%20Desk...
But that akamai malarky is apparantly not working on my machine.
Thanks for pointing out the direct DL links.
I have the exact same problem however when I try to download it from the virtual agent it starts to download for both the 2014 and 2015 products but stops right around 320MB and it says there is supposed to be 1.6GB. Any help? I have a windows 7 ultimate 64bit and that is the version I've been trying to download. I've tried turning off my firewall and anything else I can think that is stopping it.. download just fine on my win8 laptop.
Welcome to the community @cross_spacetime!
Do any error messages appear when the download stops abruptly? Have you tried using a different browser and/or from a different connection? Assuming another error comes up if you try and open the .exe files?
Sir,
Its been a week since i am trying to install autocad 2013/14/15...tried all,but the installation is held up in the first stage itself,i.e while installing akamai netsession interface,just the installing part keps running but there is no result and doesnt get installed,i tried switching off the firewall,doesnt help.
Also tried browser download,but it taking ages to download through the same,so dint try that.
Mine is a brand new PC running on windows 8.1,and meets all system requirements,then why am i not able to install the same.
Kindly help!
Thank you
Sak
Hello,
I am trying to install AutoDesk AUTOCAD 2015 for a week but still can't pass the step that showing
"Initializing Installing Akamai NetSession Interface......" I try to install on my friend computer it work
and start downloading and install. I want to know am I missing something or what wrong
My laptop wa Aspire 4755G Core i5 2430M 8GBs Nvidia GeForce GT 540M windows 7 64 bit
Thanks you
Welcome to the community @kyinyi!
The akamai netsession interface stall has been resolved by temporarily disabling ones antivirus or firewall where the most common solution is to simply use a different download method, specifically Browser DOwnload instead of Install Now. For more information on Browser Download or to access direct Browser Download links from the Autodesk Virtual Agent, please see the following support article.
Downloading Software using the Virtual Agent
Here to help if additional assistance is needed, otherwise please accept as a solution so that others can benefit from this information.
Hello sir
I just do as what you said. Browser download and it work but the problem was I was stuck at the install the AutoCad Recap
and stuck at there twice. I attach the picture.
Thanks you
Hi @kyinyi,
Try disabling your anti-virus / firewall software and see if that helps. If not, start from the beginning following these steps:
If the problem persists please reply with further details. Thank you!
Hello,
Thanks you for replying me, Installing was success if didn't install AutoCad ReCap but the problem is I can't start AutoCad
acad.exe - application Error
The application was unable to start correctly (0x0000142).Click OK to close the application.
I attach the image file
Thanks you again
It solve here
http://deshack.net/windows-how-to-solve-application-error-0xc0000142-and-0xc0000005/
Thanks you very much'
If you have downloaded the software trial version,please send a torrent file to me ,i really need it and now i in the "network failure"trouble a week ,it is really sick.So thk you~ beautiful girl
Hi @cj_kurama - Have you seen this Autodesk Solution on how to resolve the Communication Failure? Please let me know if it helps or if you need further assistance. Thanks!