Installation & Licensing

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CNote713
Posts: 1
Registered: ‎01-14-2013
Message 1 of 2 (530 Views)

ADR 2013 missing EModelViewer.dll file in msi package

530 Views, 1 Replies
01-14-2013 09:05 AM

1st downloaded the exe installer.

Ran the install package.

During install the download stopped at 510024KB out of a total of 510032KB.  Install would not continue.

Downloaded ZIP install package.

Extracted MSI package form zip file

Ran MSI package.

 

Received error that the EModelViewer.dll file was missing.   Refer to attached PDF

 

I have no other Autodesk software install as I deleted everything prior to this install.

 

Any help is appreciated

 

Running Windows 7 Pro

64 bit Operating System

 

Thanks

Product Support
asburyj
Posts: 486
Registered: ‎08-26-2008
Message 2 of 2 (510 Views)

Re: ADR 2013 missing EModelViewer.dll file in msi package

01-15-2013 10:24 AM in reply to: CNote713

Have you confirmed that the Antivirus software on your system is disabled during install? In some cases errors like these are caused because the AV software is quarantining a .dll file during the install because it incorrectly identifies it as a virus or infected file. 



Jeffry Asbury
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