Installation & Licensing

Installation & Licensing

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glittle1954
Posts: 1
Registered: ‎10-28-2011
Message 1 of 2 (205 Views)

Activation/re-activation problem

205 Views, 1 Replies
10-28-2011 07:28 PM

Last year, in September 2010 I installed an educational version of Maya 2011 and used it successfully for a year, on os x snow leopard.  The license expired recently, and I tried to re-activate online but did not succeed, and was prompted to fill out some online forms and submit them, which I did 5 business days ago.  I was told I would receive an email within two business days to help me with the re-activation, but did not.  I  downloaded a new install of Maya 2011 from the autodesk site, ran the installer, but had the same result, a message that my license was expired, and a failed attempt at re-activation and prompt to fill out the forms again.  I am not sure how to proceed and need some help.  I am not quite ready to upgrade to 2012, as I need to stay with 2011 for compatibility with the version in the teaching labs at the college where I teach.

 

Please help!

 

Gregory Little

Artist and Professor of Digital Art

Lorain County Community College

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 2 of 2 (183 Views)

Re: Activation/re-activation problem

10-30-2011 07:38 PM in reply to: glittle1954

HI Gregory:

 

Please PM me your previous serial number together with the new one for the recently downloaded product and your user ID in Education Community. I am seeing 3 different names from our record. This will help us troubleshoot further.


Thanks!



Arlin Bibat
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