Last year, in September 2010 I installed an educational version of Maya 2011 and used it successfully for a year, on os x snow leopard. The license expired recently, and I tried to re-activate online but did not succeed, and was prompted to fill out some online forms and submit them, which I did 5 business days ago. I was told I would receive an email within two business days to help me with the re-activation, but did not. I downloaded a new install of Maya 2011 from the autodesk site, ran the installer, but had the same result, a message that my license was expired, and a failed attempt at re-activation and prompt to fill out the forms again. I am not sure how to proceed and need some help. I am not quite ready to upgrade to 2012, as I need to stay with 2011 for compatibility with the version in the teaching labs at the college where I teach.
Artist and Professor of Digital Art
Lorain County Community College
Please PM me your previous serial number together with the new one for the recently downloaded product and your user ID in Education Community. I am seeing 3 different names from our record. This will help us troubleshoot further.