access denied when attempting download recent purchase

[neacail]

i only just bought the electronic version of sketchbook pro 6 for windows and after installing the downloader app and allowing it to bypass the firewall it's coming up with the message "access denied" every time it attempts to start the download. can i get some help with this?

[fireacer]

I am having the same problem, only thing is , I have tried contacting people via the links in the store email..... Nothing. So here I am along with neacail trying to find out a solution. (same software - Sketchbook pro 6)

[camilo.lemos]

Hi neacail and fireacer,

Sorry to hear about this problem.

You can download Sketchbook Pro 6 from our Virtual Agent on this link (click on Download Links from the Virtual Agent) and use the serial number you received with your purchase to activate it into the full commercial version.

Apologies for the inconvenience and I hope this helps!