Installation & Licensing

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Feracon
Posts: 2
Registered: ‎04-01-2014
Message 1 of 5 (168 Views)
Accepted Solution

ACCESS DENIED - Sketchbook Pro 2011

168 Views, 4 Replies
04-01-2014 12:28 PM

I got the installer from the pirate bay and registered with the key I bought from you. It's sad that I had to do this. 

Thanks for the suggestion! Are you activated and good to go?

Product Support
david.lau
Posts: 1,355
Registered: ‎06-18-2008
Message 2 of 5 (157 Views)

Re: ACCESS DENIED - Sketchbook Pro 2011

04-01-2014 01:55 PM in reply to: Feracon

Get the latest version from here:

 

http://knowledge.autodesk.com/support/sketchbook-products#?ADSKProductLine=Sketchbook%20Products&ADS...

 

I will alert someone to check on your serial number via private IM.



David Lau
Community Manager
jessica.t
Posts: 1,514
Registered: ‎02-28-2012
Message 3 of 5 (146 Views)

Re: ACCESS DENIED - Sketchbook Pro 2011

04-01-2014 03:17 PM in reply to: Feracon

Hi Veracon,

 

I just sent you a private message with your serial number information. If you download the current version from David's link above and use the licensing information I've provided and the error persists please let us know. And if you could attach a screenshot of the exact error (without showing any sensitive licensing information) that would be very helpful.

 

Thank you!



Jessica Thrasher
New Member
Feracon
Posts: 2
Registered: ‎04-01-2014
Message 4 of 5 (137 Views)

Re: ACCESS DENIED - Sketchbook Pro 2011

04-01-2014 04:29 PM in reply to: jessica.t
Thanks both of you for the replies. For your trouble shooting I'm using Windows 7 Pro, Windows Security Essentials, and Windows Firewall. Even though neither of those likely interfered with the Akamai Downloader I disabled them.

It's likely it was a problem on the side of the downloader software you guys are using to server your installers. I'd strongly suggest offering an optional HTTP download link instead of relying wholly on Akamai.

Good luck.
Community Manager
jessica.t
Posts: 1,514
Registered: ‎02-28-2012
Message 5 of 5 (119 Views)

Re: ACCESS DENIED - Sketchbook Pro 2011

04-03-2014 09:32 AM in reply to: Feracon

Thanks for the suggestion! Are you activated and good to go?



Jessica Thrasher
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