Installation & Licensing

Installation & Licensing

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New Member
EwenCafe6975
Posts: 1
Registered: ‎01-05-2008
Message 1 of 10 (3,888 Views)

ACAD2012 Hangs during startup - Win7 x64

3888 Views, 9 Replies
06-21-2011 11:31 AM

Hi,

 

I've had AutoCAD 2012 installed for some time now but lately I've noticed a significant slow-down in general performance in the program and late yesterday it would not start at all.

 

I get no error message, the program gets as far as the splash screen and shows that its loading plugins and acmgd.dll and simply hangs in that state.

 

I have tried a simplt repair install, complete uninstall and clean install as per the instructions on this site, and still have the same problem.

 

The other issue I noticed during the uninstall process is that Design Review would not uninstall  the an error message "C++2005 SP1 required"  and yet it is already on the system.

 

Finally last night after doing the re-install and finding the same issue, I left the computer on and the program in it's state to see if would open with time.  6 Hours later there was no change.

 

Any ideas??

Product Support
david.lau
Posts: 1,511
Registered: ‎06-18-2008
Message 2 of 10 (3,839 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

06-23-2011 12:17 PM in reply to: EwenCafe6975

I checked your account and you have access to Silver Subscription.  Can you log a case with us?

 

www.autodesk.com/subscriptionlogin

 

 



David Lau
New Member
nobody_83
Posts: 1
Registered: ‎08-27-2011
Message 3 of 10 (3,632 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

08-27-2011 11:38 PM in reply to: EwenCafe6975

Hi,

 

did you get your Problem solved?

I am having the same Issue with a Trial install on my x64 System. It seems that Autocad refuses to run because of a different Software Package, as it used to run fine for the first 3 Days, but after I installed all my Programs ~20, it refused to start. Repair and New Installation didn't help

Member
suetov
Posts: 4
Registered: ‎08-28-2012
Message 4 of 10 (2,662 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

08-28-2012 05:18 AM in reply to: david.lau

David, just to add some info - have got same problem.

 

I've got several AutoCADs installed on my computer (Win7 x64) - to test application on different versions. All R18 Acads refused to start this Monday. I haven't been working with Acad tasks for a while, so unfortunately I cannot give any idea what has changed since last successfull lauch - possibly it could have been last updates from Microsoft - there was a bundle last week.

 

Tried runnig ACAD 2010, ACAD 2011 and ACAD 2012 - same effect: splash screen appears, Loading plug-ins message is printed, trying to load acmgd.dll - and Acads die forever.

 

ACAD 2009 and ACAD 2007 keep working.

 

Error logs are clear - apparently there's no error (exception), the code seems just to hang or cycle forever (1 of CPU cores is occupied by ACAD.exe for 100% percent).

 

Tried reinstalling ACAD 2012 - no effect. Had to fix "Internal Error 2738" message though...

 

I have quite a lot of software installed (MS Visual Studio 2005, 2008 and 2010) - maybe this could have some effect...

 

I also tried installing ACAD 2012 on another Win7 x64 computer - it works! The computer also has received the updates last week. The computer also has MSVC 2008 and MSVC 2010 installed.

 

Hope that Autodesk guys would give some fix... It's very inconvenient to develop on notebook :smileyhappy:

 

Regards, Andrey Suetov

 

 

Product Support
david.lau
Posts: 1,511
Registered: ‎06-18-2008
Message 5 of 10 (2,656 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

08-28-2012 05:58 AM in reply to: suetov

Please check out this solution as well the the referenced solution to this one:

 

http://usa.autodesk.com/getdoc/id=TS14908069

 

 



David Lau
Member
suetov
Posts: 4
Registered: ‎08-28-2012
Message 6 of 10 (2,654 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

08-28-2012 06:06 AM in reply to: david.lau

Thanks, but have already seen and tried that - does not help... Would not like to be an evil prophet, but seems that I will have to reinstall OS...

Product Support
david.lau
Posts: 1,511
Registered: ‎06-18-2008
Message 7 of 10 (2,651 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

08-28-2012 06:12 AM in reply to: suetov
Member
suetov
Posts: 4
Registered: ‎08-28-2012
Message 8 of 10 (2,646 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

08-28-2012 07:10 AM in reply to: david.lau

This is not my case - ACAD does not crash - just hangs up.

 

But I tried this as well - and this also does not help.

Active Contributor
s.gholap
Posts: 49
Registered: ‎07-25-2013
Message 9 of 10 (867 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

01-31-2014 01:01 AM in reply to: david.lau

Dear Autodesk Family,

 

Our many user are facing this attached error.

While opening any autocad drawing file, its stuck at the point “At_start_doevents” as shown below in the screesnshot.

Its not going further.Due to this user not able to open any drawing further.

 

I got 1 solution for this on our autodesk forum, in task manager , there is 2 separate AutoCAD process, runs at AutoCAD startup called as “WSCommCntr1.exe”  and “WSCommCntr2.exe”, it slows/stop down the AutoCAD startup.

Then I have to manaually close these 2 process from Task manager>Process> “WSCommCntr1.exe”  and “WSCommCntr2.exe”.

Then the pending drawing get open automatically.

This error comes randomly on any PC where the Autocad Standalone and Network license are installed.

 

Can we do any thing to close this background process permanently so that the drawing will not stuck again and again?

 

Note: I already set infocentreOn=0 under registry on few PC then also the same problem arise.

 

Reference:

http://forums.autodesk.com/t5/AutoCAD-2010-2011-2012-DWG/2012-hangs-on-startup/td-p/3166162

 


Thanks and Regards ,
Swapnil M. Gholap
Application Engineer
s.gholap@frames-group.com

Frames Process & Energy Systems India Pvt.Ltd.
www.frames-group.com
Active Contributor
s.gholap
Posts: 49
Registered: ‎07-25-2013
Message 10 of 10 (866 Views)

Re: ACAD2012 Hangs during startup - Win7 x64

01-31-2014 01:02 AM in reply to: david.lau

Dear Autodesk Team,

 

Our many user are facing this attached error.

While opening any autocad drawing file, its stuck at the point “At_start_doevents” as shown below in the screesnshot.

Its not going further.Due to this user not able to open any drawing further.

 

I got 1 solution for this on our autodesk forum, in task manager , there is 2 separate AutoCAD process, runs at AutoCAD startup called as “WSCommCntr1.exe”  and “WSCommCntr2.exe”, it slows/stop down the AutoCAD startup.

Then I have to manaually close these 2 process from Task manager>Process> “WSCommCntr1.exe”  and “WSCommCntr2.exe”.

Then the pending drawing get open automatically.

This error comes randomly on any PC where the Autocad Standalone and Network license are installed.

 

Can we do any thing to close this background process permanently so that the drawing will not stuck again and again?

 

Note: I already set infocentreOn=0 under registry on few PC then also the same problem arise.

 

Reference:

http://forums.autodesk.com/t5/AutoCAD-2010-2011-2012-DWG/2012-hangs-on-startup/td-p/3166162

 


Thanks and Regards ,
Swapnil M. Gholap
Application Engineer
s.gholap@frames-group.com

Frames Process & Energy Systems India Pvt.Ltd.
www.frames-group.com
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