ACAD C3D 2012 - Failed installation aborted, Result=5100

[arch.kanner]

2013/1/17:17:16:06 arch.kanner Y7IA === Setup started on Y7IA by arch.kanner ===
2013/1/17:17:16:06 arch.kanner Y7IA Launch
2013/1/17:17:16:14 arch.kanner Y7IA === Setup ended ===

2013/1/17:17:16:07 arch.kanner Y7IA === Setup started on Y7IA by arch.kanner ===
2013/1/17:17:16:07 arch.kanner Y7IA Launch
2013/1/17:17:16:14 arch.kanner Y7IA PageOpen LaunchDialog  
2013/1/17:17:16:21 arch.kanner Y7IA PageOpen LicenseDialog  
2013/1/17:17:16:42 arch.kanner Y7IA PageOpen ProductInfoDialog  
2013/1/17:17:16:54 arch.kanner Y7IA PageOpen ProductSelectionDialog2  
2013/1/17:17:17:46 arch.kanner Y7IA PageOpen FullProgressDialog  
2013/1/17:17:17:46 arch.kanner Y7IA Installing .NET Framework Runtime 4.0 KB2468871: C:\Autodesk\AutoCAD_2013_English_Win_64bit\3rdParty\NET\4\wcu\dotNetFramework\NDP40-KB2468871-v2-x64.exe /q /norestart
2013/1/17:17:23:13 arch.kanner Y7IA Install .NET Framework Runtime 4.0 KB2468871 Succeeded 
2013/1/17:17:23:13 arch.kanner Y7IA Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): C:\Autodesk\AutoCAD_2013_English_Win_64bit\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe /q
2013/1/17:17:23:45 arch.kanner Y7IA Install Microsoft Visual C++ 2008 SP1 Redistributable (x86) Succeeded 
2013/1/17:17:23:45 arch.kanner Y7IA Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): C:\Autodesk\AutoCAD_2013_English_Win_64bit\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe /q
2013/1/17:17:24:23 arch.kanner Y7IA Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded 
2013/1/17:17:24:23 arch.kanner Y7IA Installing DirectX Runtime: C:\Autodesk\AutoCAD_2013_English_Win_64bit\3rdParty\DirectX\DXSETUP.exe /silent
2013/1/17:17:25:12 arch.kanner Y7IA Install DirectX Runtime Succeeded 
2013/1/17:17:25:13 arch.kanner Y7IA Installing FaroSDK:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/17:17:25:16 arch.kanner Y7IA Install FaroSDK Failed Failure is ignored, Result=1618
2013/1/17:17:25:16 arch.kanner Y7IA Installing Autodesk Material Library 2013:   ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2013/1/17:17:25:19 arch.kanner Y7IA Install Autodesk Material Library 2013 Failed Installation aborted, Result=1618
2013/1/17:17:25:22 arch.kanner Y7IA Rollback DirectX Runtime Failed Failure is ignored, Result=1618
2013/1/17:17:25:25 arch.kanner Y7IA Rollback .NET Framework Runtime 4.0 KB2468871 Failed Installation aborted, Result=1618

[TravisNave]

If you have any other flavor of AutoCAD 2013 already installed before installing C3D, this could be the problem.  If given the option to add a service pack to the installation, do not do this. 

[dembkod]

arch.kanner,

Hello. Yes, avoid trying to install with the service pack included. Also, if you have any existing versions of AutoCAD 2013 installed, check the "Programs and Features" list from the Control Panel and click "View Installed Updates" at the top left of the screen. If you have any AutoCAD based 2013 Service packs installed, uninstall the Service Packs. You can reinstall them after.

Next:

-Log into the client machine as an administrator

-Antivirus should be turned off

-Windows UAC should be turned off (Click the Windows button and in the run box type UAC and press enter and move the slider down)

-Any Malware protections should be turned off

After you have verified the above and still failed on an installation, we need to look at some other things:

-If you are installing from a USB stick, stop. Copy the contents off the stick to a local drive, preferably C:\

-If you are installing from a "deployment" image, stop. Install directly from the installer files instead.

-There could be a NET conflict. Open your Control panel and uninstall your NET entries. You can then let the program install them or go to Microsoft to download the latest and greatest. Beta NET installs should be removed.

-There could be a C++ redistributable problem. Your systems will likely have multiple. Uninstall the redistributables and let the program install them. I have seen the 2010 and 2008 redistributables in particular, cause grief.

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support