Installation & Licensing

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chris.mckinzie
Posts: 49
Registered: ‎01-12-2007
Message 1 of 3 (161 Views)
Accepted Solution

ACA didn't install during BDS installation

161 Views, 2 Replies
09-22-2013 02:03 PM

I was installing the Building Design Suite Ultimate and the ACA failed to install.  However, when I try to run the install for BDS again, it says that ACA is already installed.  ACA also does not show up in the control panel under add/remove programs.  How do I make the suite install allow me to reinstall ACA?

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

If that works for you, try reinstalling again and see if it will go. 

 

Good Luck!

*Expert Elite*
TravisNave
Posts: 10,439
Registered: ‎01-14-2005
Message 2 of 3 (127 Views)

Re: ACA didn't install during BDS installation

09-24-2013 08:56 AM in reply to: chris.mckinzie

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

If that works for you, try reinstalling again and see if it will go. 

 

Good Luck!

Product Support
jeremy.hanson
Posts: 14
Registered: ‎09-17-2013
Message 3 of 3 (98 Views)

Re: ACA didn't install during BDS installation

10-02-2013 10:14 AM in reply to: TravisNave

FYI, Chris was able to install ACA successfully after following the suggestion in Travis' post above.



Jeremy Hanson
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