Installation & Licensing

Installation & Licensing

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millerjace
Posts: 1
Registered: ‎11-12-2012
Message 1 of 3 (1,682 Views)

A valid license could not be obtained by the network license manager. [0.0.0]

1682 Views, 2 Replies
11-12-2012 12:48 PM

I have two products and license files.  Navisworks and Bulding Design Suite Premium.

 

I can only get one service up and running (navman) using the licensing manager.  When it is up and running it will not service a license request from any clients.

 

My clients get error [-15.570.0] A valid licnse could not be obtained by the network license manager.

 

The log file looks like everything starts correctly and the licesning manager is telling me the service is up and running.

 

What do I need to do in order to get the license server accepting clients?

 

 

13:41:45 (lmgrd) -----------------------------------------------
13:41:45 (lmgrd)   Please Note:
13:41:45 (lmgrd)
13:41:45 (lmgrd)   This log is intended for debug purposes only.
13:41:45 (lmgrd)   In order to capture accurate license
13:41:45 (lmgrd)   usage data into an organized repository,
13:41:45 (lmgrd)   please enable report logging. Use Flexera Software, Inc.'s
13:41:45 (lmgrd)   software license administration  solution,
13:41:45 (lmgrd)   FLEXnet Manager, to  readily gain visibility
13:41:45 (lmgrd)   into license usage data and to create
13:41:45 (lmgrd)   insightful reports on critical information like
13:41:45 (lmgrd)   license availability and usage. FLEXnet Manager
13:41:45 (lmgrd)   can be fully automated to run these reports on
13:41:45 (lmgrd)   schedule and can be used to track license
13:41:45 (lmgrd)   servers and usage across a heterogeneous
13:41:45 (lmgrd)   network of servers including Windows NT, Linux
13:41:45 (lmgrd)   and UNIX. Contact Flexera Software, Inc. at
13:41:45 (lmgrd)   www.flexerasoftware.com for more details on how to
13:41:45 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
13:41:45 (lmgrd)   for your enterprise.
13:41:45 (lmgrd)
13:41:45 (lmgrd) -----------------------------------------------
13:41:45 (lmgrd)
13:41:45 (lmgrd)
13:41:45 (lmgrd) pid 1128
13:41:45 (lmgrd) Detecting other license server manager (lmgrd) processes...
13:41:45 (lmgrd) Done rereading
13:41:45 (lmgrd) FLEXnet Licensing (v11.9.0.0 build 87342 x64_n6) started on DSMVWMAPWAP01 (IBM PC) (11/12/2012)
13:41:45 (lmgrd) Copyright (c) 1988-2010 Flexera Software, Inc. All Rights Reserved.
13:41:45 (lmgrd) US Patents 5,390,297 and 5,671,412.
13:41:45 (lmgrd) World Wide Web:  http://www.flexerasoftware.com
13:41:45 (lmgrd) License file(s): C:\Program Files\Autodesk Network License Manager\Licenses\NAVMAN2013enlicense.lic
13:41:45 (lmgrd) lmgrd tcp-port 27000
13:41:45 (lmgrd) Starting vendor daemons ...
13:41:45 (lmgrd) Starting vendor daemon at port 2080
13:41:45 (lmgrd) Using vendor daemon port 2080 specified in license file
13:41:45 (lmgrd) Started adskflex (pid 1192)
13:41:45 (adskflex) Unable to initialize access to trusted storage: 1
13:41:45 (adskflex) FLEXnet Licensing version v11.9.0.3 build 90785 x64_n6
13:41:45 (adskflex) Server started on DSMVWMAPWAP01 for:    
13:41:45 (adskflex) 67600NAVMAN_F (consisting of:        86022NAVMAN_2013_0F
13:41:45 (adskflex) 85839NAVMAN_2012_0F 85600NAVMAN_2011_0F 71400NAVMAN_2010_0F)
13:41:45 (adskflex) EXTERNAL FILTERS are OFF
13:41:45 (lmgrd) adskflex using TCP-port 2080

Mentor
Darin.Green
Posts: 174
Registered: ‎05-18-2008
Message 2 of 3 (1,679 Views)

Re: A valid license could not be obtained by the network license manager. [0.0.0

11-12-2012 01:41 PM in reply to: millerjace

The error code is saying that a license for that product doesn't exists in the license file. Run your license file on the following website:

 

licenseparser.com

 

Review the information to make sure a license exists for the product you're attempting to run. If it does, make sure the license manager is configured correctly and verify its deligating licenses by using the Server Status tab and clicking "Perform Status Inquiry".

 

Let me know if this helps.

 

 

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
*Expert Elite*
TravisNave
Posts: 10,478
Registered: ‎01-14-2005
Message 3 of 3 (1,671 Views)

Re: A valid license could not be obtained by the network license manager. [0.0.0

11-12-2012 02:15 PM in reply to: millerjace

You need to combine your license files into one service.  Do not attempt to run two separate services with one vendor daemon on 2080. 

 

See my combining license files link in my signature line.

 

As for the -15, you will also want to check out the IPv6 issue if your NLM is not responding to PING with an IPv4 address.  Also make sure no firewall is blocking the .exe files and ports 2080 and 27000.

 

For more information about Network License Manager connectivity issues and IPv6, please see my discussion post here:

http://forums.autodesk.com/t5/Installation-Licensing/Network-License-Error-1-5-15-and-IPv6/td-p/2982...

 

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