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New Member
jegodwinjr
Posts: 1
Registered: ‎06-23-2013
Message 1 of 24 (3,918 Views)

A software problem has caused Autodesk Installer to close unexpectedly.

3918 Views, 23 Replies
06-23-2013 06:08 PM

I am trying to install Autodesk Infrastructure Design Suite Premium 2014, and I receive the same error each time I try to install: " A software problem has caused Autodesk Installer to close unexpectedly."  I have tried installing from downloaded files and from the USB thumbdrive with the files, and the error is the same each time. I have all programs, including the virus scan, disabled or closed.  I have uninstalled AutoCad Civil 3D 2014.  None of these efforts have been succesful.  It goes no where and is locked on the intiallizing screen.  I have to use task manager to shut the whole installation down.  This was not an issue when I recently installed Civil 3D 2014 on the same computer.

 

the screen shot is included.  Does anyone else have a similar problem and/or know of a solution?

Mentor
Darin.Green
Posts: 173
Registered: ‎05-18-2008
Message 2 of 24 (3,905 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

06-24-2013 08:35 AM in reply to: jegodwinjr

Log in as a different user with Administrator permissions and see if you're able to open the application without these errors.

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
Member
mclaborn
Posts: 3
Registered: ‎11-15-2013
Message 3 of 24 (2,890 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

11-15-2013 01:46 PM in reply to: jegodwinjr

I have had the same problem. Have you found a solution yet?

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Darin.Green
Posts: 173
Registered: ‎05-18-2008
Message 4 of 24 (2,844 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

11-18-2013 05:21 AM in reply to: mclaborn

Make sure your Antivirus software is disabled.

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
Member
mclaborn
Posts: 3
Registered: ‎11-15-2013
Message 5 of 24 (2,833 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

11-18-2013 07:51 AM in reply to: Darin.Green

This is what ended up working for me: Uninstall 'Displaylink Core Software'. Worked just fine after that.

New Member
dmac2525
Posts: 1
Registered: ‎11-19-2013
Message 6 of 24 (2,785 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

11-19-2013 08:02 AM in reply to: mclaborn
awesome. this worked for me.
Member
adeban
Posts: 4
Registered: ‎12-17-2013
Message 7 of 24 (2,474 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

12-17-2013 04:01 AM in reply to: jegodwinjr

Dear Sir ,

 

 

Hello , i need help please , how to uninstall the Displaylink Core Software ? ,as you mention to solve  my problem same your problem .

 

 

thank you 

 

 

 

 

 

Member
mclaborn
Posts: 3
Registered: ‎11-15-2013
Message 8 of 24 (2,464 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

12-17-2013 06:05 AM in reply to: jegodwinjr

Should be the same as uninstalling any other program:

 

Start > Control Panel > Programs and Features > Search for 'Displaylink Core Software' > Uninstall

Member
adeban
Posts: 4
Registered: ‎12-17-2013
Message 9 of 24 (2,450 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

12-17-2013 08:38 PM in reply to: mclaborn
Thanks for Reply ,
i make the same steps for uninstall Displaylink Core Software but i not find this program in my program ,how i can find this program or either name for this software ?
Mentor
Darin.Green
Posts: 173
Registered: ‎05-18-2008
Message 10 of 24 (2,431 Views)

Re: A software problem has caused Autodesk Installer to close unexpectedly.

12-18-2013 06:34 AM in reply to: adeban

You may not have DCS installed if you couldn't find it in your uninstall programs list. Have you tried turning off you Antivirus application before installing?

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
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