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64 bit software but 32 bit computer

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Message 1 of 6
u075908
292 Views, 5 Replies

64 bit software but 32 bit computer

I purchased the Academic Version of Building Design Suite Ultimate 2014. They shipped me a 64 bit version. However, my computer operating system is a 32 bit version. I can't load the software. Can you ship me a 32 bit version or tell me how to download a 32 bit version and load it on my computer?

5 REPLIES 5
Message 2 of 6
david.lau
in reply to: u075908
Message 3 of 6
u075908
in reply to: david.lau

I know my serial number. What is my contract number? I need that to get to the manager.

Message 4 of 6
david.lau
in reply to: u075908

Use the Virtual Agent to download the software.  You probably only need the product key which can be found here:

 

http://upandready.typepad.com/up_and_ready/2012/07/product-keys-for-autodesk-software.html

 

 



David Lau
Message 5 of 6
gizmo-cda
in reply to: david.lau

We are trying to download software for students for a 3D modeling class (3dsMax) and all of our computers are still 32 bit.  Is there a way to download a student 32bit version of 3dsMax software.  Please help.

 

Message 6 of 6
DarrenP
in reply to: gizmo-cda

Autodesk discontiuned the 32 bit versions of 2014 and 2015

system requirements: http://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/System-...

your school needs to look at upgrading to 64 bit

DarrenP
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