Installation & Licensing

Installation & Licensing

Reply
Member
dirk
Posts: 5
Registered: ‎01-17-2013
Message 1 of 3 (124 Views)

3dsmasx failed to install

124 Views, 2 Replies
09-06-2013 02:15 AM

hi there

 

My 3dsmax 2014 64bit does not want to install. The install process counts down from 9 to 6(installing 3dsMax) then counts mup and fails.

 

I have tried the following:

 - disabled antivirus.

 - turned off UAC

 - Run As Administrator

 

These did not work.

 

I have attached the install log file. if someone can tell me what the problem is I will appreciate it very much.

Product Support
david.lau
Posts: 1,368
Registered: ‎06-18-2008
Message 2 of 3 (110 Views)

Re: 3dsmasx failed to install

09-06-2013 07:16 AM in reply to: dirk

My suggestion is to use a browser download of the software.  It can be found via step 3 (Virtual Agent ) here:

 

http://upandready.typepad.com/up_and_ready/2013/01/quick-start-downloads.html



David Lau
*Expert Elite*
TravisNave
Posts: 10,478
Registered: ‎01-14-2005
Message 3 of 3 (107 Views)

Re: 3dsmasx failed to install

09-06-2013 08:04 AM in reply to: dirk

Looks to me like you have redirected profile folders (i.e. My Documents) that is likely causing some of your errors.

 

You need to temporarily put those back local and make sure you are installing from your hard drive and not from physical external media.  Also, do not include any updates to the software during installation.

 

Good Luck!

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.