Installation & Licensing

Installation & Licensing

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Member
mmoody8
Posts: 3
Registered: ‎06-23-2010
Message 1 of 18 (29,740 Views)
Accepted Solution

3ds max installation problem

29740 Views, 17 Replies
06-23-2010 11:35 AM

I have big problem installing 3ds max.i am running Win7.

 

Attempt 1: choose 'save' option and downloaded 2 files. ran installer from desktop and entered serial number and product key. install started which seemed to go well for a few minutes and then took almost 30 minutes to move past first module (C++). Finally, downloaded several other modules and then i got error box saying 'monitor.exe'. a search showed that file is not on my machine. dismissed error and nothing lese happened.

 

Attempt 2: wanted a clean re-install so i uninstalled 2 C++ files and the install program (forget name but started with A...). no other files showed as uninstallable. when click on install this time box popped up so fast could not read it. went back online and tried 'run' option this time. got 'download complete', 'open autodesk 3ds max 2011 file 1 (2 of 2), 'downloading autodesk 3ds max 2011 file 1 (2 of 2)', and then 'calculating time remaining' where it hung for a half hour''

 

question is what next? should i remove all installed 3ds software and start over? if so, how? another approach?

 

please help...

 

mm

Hi Mitch,

 

Thank you for the additional information. Did you get this error when you were booted in Diagnostic Mode? This mode usually prevents additional processes from running.

 

I Googled “monitor.exe” and found many explanations that described it as a file for the Windows Server Operating System, LeapFrog Software, and even viruses. One source listed 64 sources for an executable with this name. I might download a new virus signature and perform a complete scan to be safe.

 

I have also researched cases our product support team has had on this and many recommendations are to stop this process from the task manager.

 

You can do this by:

   1. Pressing CTRL+SHIFT+ESC on the keyboard.

   2. Then select the Processes tab

   3. Right click monitor.exe, then choose End Process.

   4. Once stopped the Installer should run.

 

Let us know the results.

 

Douglas

Alumni
DouglasLauritsen
Posts: 642
Registered: ‎04-16-2008
Message 2 of 18 (29,721 Views)

Re: 3ds max installation problem

06-24-2010 04:20 PM in reply to: mmoody8

There are two components to this: 1) the download files and 2) the installer. I’ll assume you had successful download and extraction of the files required for Max. You can review this post if you wish to address a possible download or extraction issue or to understand the composition of the download.

 

Assuming the download and extraction were successful I’d recommend that you do this:

 

  1. Open Windows Explorer.
  2. Type %temp% in the address bar, then press Enter.
  3. Delete any files and folders that are a few days older than the last time you rebooted the computer.
  4. Reboot into Diagnostic Mode.
  5. Browse to “C:\Autodesk\ Autodesk_3ds_Max_2011_English_Win_32-64bit” and double click setup.exe to re-start the Installer.
  6. If it fails take screen shots and go to the Windows Explorer and gather up any new .log files to this thread. Then reboot and post them to this thread.
  7. If Successful Reboot without Diagnostic Mode.

 

Let us know how things work out.



Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.

Member
mmoody8
Posts: 3
Registered: ‎06-23-2010
Message 3 of 18 (29,703 Views)

Re: 3ds max installation problem

06-25-2010 11:23 AM in reply to: DouglasLauritsen

Douglas,

 

Thanks for your informative reply. I followed your suggestions but ran into a problem.

 

Installed:

Microsoft Visual C++ 2005 Redistributable (x86)  => O.K.

Microsoft Visual C++ 2008 SP1 Redistributable (x86)  =>  O.K.

DirectX Runtime Update  => O.K.

Autodesk Backburner 2008.1  => PROBLEM! => "The installer has detected that the following programs are running. monitor.exe. In order to complete installation these programs must be closed."

Using the WIN7 search I can find NO program named monitor.exe.

This is where things went wrong when I initiially tried to install 3ds Max. Your suggestions have worked very well to get me back to where things went wrong (thanks, I was wondering if that was possible) but now I need the next step.

 

The monitor.exe program is flagged with the error code but mayve it's another program that's actually causing the problem. If I knew what program to stop I would stop it and get on with the installation.

 

At this point I definitely need your help again.

 

Thanks,

 

Mitch Moody

Alumni
DouglasLauritsen
Posts: 642
Registered: ‎04-16-2008
Message 4 of 18 (29,701 Views)

Re: 3ds max installation problem

06-25-2010 11:59 AM in reply to: mmoody8

Hi Mitch,

 

Thank you for the additional information. Did you get this error when you were booted in Diagnostic Mode? This mode usually prevents additional processes from running.

 

I Googled “monitor.exe” and found many explanations that described it as a file for the Windows Server Operating System, LeapFrog Software, and even viruses. One source listed 64 sources for an executable with this name. I might download a new virus signature and perform a complete scan to be safe.

 

I have also researched cases our product support team has had on this and many recommendations are to stop this process from the task manager.

 

You can do this by:

   1. Pressing CTRL+SHIFT+ESC on the keyboard.

   2. Then select the Processes tab

   3. Right click monitor.exe, then choose End Process.

   4. Once stopped the Installer should run.

 

Let us know the results.

 

Douglas



Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.

Member
mmoody8
Posts: 3
Registered: ‎06-23-2010
Message 5 of 18 (29,691 Views)

Re: 3ds max installation problem

06-25-2010 04:18 PM in reply to: mmoody8

Douglas,

 

You nailed my problem. Thanks so much.

 

I'll continue to say "nobody at any tech support line has helped me for 15 years." I'll just have to add "Except, of course, for Douglas at Autodesk."

 

Thanks again,

 

Mitch

Alumni
DouglasLauritsen
Posts: 642
Registered: ‎04-16-2008
Message 6 of 18 (29,687 Views)

Re: 3ds max installation problem

06-25-2010 04:41 PM in reply to: mmoody8

Hi Mitch,

 

Thank you for the kind words. I am happy to receive them and am glad to help.

 

Thank you for your follow up. It helps to add value to the community by adding confirmation for suggested resolutions.

 

Douglas



Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.

ak
New Member
ak
Posts: 1
Registered: ‎06-26-2011
Message 7 of 18 (28,277 Views)

Re: 3ds max installation problem

06-26-2011 01:04 PM in reply to: mmoody8

Running Windows 7 x64 the installation seemed to go fine.  When I try to run 3Ds Max Design I first got an error saying 'Missing d3dx9_43.dll file" it was in sysWOW64 dir. but missing in system32 so I added it.  Now I get an application error "The application was unable to start correctly (0xc000007b). Click OK to close the application."

 

What do I need to do to fix.

 

Michelle

New Member
jandebacker
Posts: 1
Registered: ‎06-19-2011
Message 8 of 18 (27,099 Views)

Re: 3ds max installation problem

10-30-2011 10:49 AM in reply to: mmoody8
Ik had het zelfde probleem tijdens de installatie van de Entertainment Creation Suite for Education 2012.
Monitor.exe was niet te stoppen en niet te vinden. Dat de oplossing zo simpel is :smileyhappy: en dat ik na de 7de poging succesvol bezig ben met de suite te installeren is te danken aan deze gouden tip.
Mijn oprechte dank.
Jan
Member
JimBeard3129
Posts: 3
Registered: ‎10-27-2006
Message 9 of 18 (26,320 Views)

Re: 3ds max installation problem

12-26-2011 03:21 PM in reply to: mmoody8

I'm having the same issue with a brand new powerful computer- and I know the installation media is good, I used it before. Need a solution!

 

jb

New Member
mitchellavery
Posts: 1
Registered: ‎01-25-2012
Message 10 of 18 (25,821 Views)

Re: 3ds max installation problem

01-25-2012 12:27 AM in reply to: mmoody8

if anyone is still having problems with d3dx9_43.dll, try installing/reinstalling directx 9.  Replaced the .dll in system32 and in my max folder and works perfectly

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