Installation & Licensing

Installation & Licensing

New Member
Posts: 1
Registered: ‎02-02-2011
Message 1 of 26 (3,219 Views)

3ds Max installation error, corrupt file

3219 Views, 25 Replies
05-06-2011 08:41 AM

I have 3ds max installed fine on a desktop computer I don't currently have access to. I have been trying to download and install it onto a different computer, both have Windows XP. The download completes but when I try to install I get an error that a file is corrupt, the installation cannot continue and that I must download a fresh copy. "CRC failed in Support\ADSKMaterials\ILM\" I re downloaded 3ds max 2011 3 times, and the same error of a file being corrupt everytime with no hint at that while it's downloading. I realized that the 2012 version was available so I tried downloading that instead but still got a similar file corrupt error(I didn't take note if it was the same file or not).


I'm very frustrated and have found no solutions online and have no idea if it's something wrong with the computer I'm on, my account with autodesk or what.

Product Support
Posts: 1,364
Registered: ‎06-18-2008
Message 2 of 26 (3,184 Views)

Re: 3ds Max installation error, corrupt file

05-09-2011 01:40 PM in reply to: overThinker

Download using Firefox and Browser download instead of using the Download Manager.

David Lau
New Member
Posts: 1
Registered: ‎08-28-2012
Message 3 of 26 (2,227 Views)

Re: 3ds Max installation error, corrupt file

08-28-2012 07:19 PM in reply to: overThinker

Similar problem?

CRC failed in x64\DirectConnect\ 


Tried with several different browsers chrome, opera, firefox; from versions 3DS max 2011 - 2013 all had the same error code while installing.


Tried on two different computers.

*Expert Elite*
Posts: 10,439
Registered: ‎01-14-2005
Message 4 of 26 (2,215 Views)

Re: 3ds Max installation error, corrupt file

08-29-2012 09:18 AM in reply to: erinkopach

Problems downloading the Autodesk software and/or CRC errors may be avoided by using another web browser, or using the alternate browser download method.

For more detailed information on this process, please see the following blog post tip here:

New Member
Posts: 2
Registered: ‎09-28-2013
Message 5 of 26 (1,365 Views)

Re: 3ds Max installation error, corrupt file

10-09-2013 01:15 PM in reply to: TravisNave

I have the same issue. Admin on, no AV. Mutliple computers, 2 different ISPs, 4 different browsers and at least 12 attempts. There are always corrupt files. I am thinking that the problem isn't on my end.


I tried the 3rd party software and I defintiely do not advise using it.

Has anyone actually solved this that has had the issue?

Community Manager
Posts: 2,610
Registered: ‎09-27-2011
Message 6 of 26 (1,355 Views)

Re: 3ds Max installation error, corrupt file

10-09-2013 02:48 PM in reply to: rickmattox

Welcome to the community Rick!


Do you have the ability to download the software / .exe onto another computer and transfer over? Have you tried one of the alternative download methods (Install Now or Download Now)?

Philip Schmelzer
New Member
Posts: 2
Registered: ‎09-28-2013
Message 7 of 26 (1,349 Views)

corrupt file

10-09-2013 06:33 PM in reply to: rickmattox
I have tried another computer to no avail. I have tried all listed alternate methods.


Richard Mattox, Customer Service Manager
Beaven Insurance & Financial Services
CA Ins Lic # 0E53129
office: 661-272-9488
fax: 661-272-1162

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Active Member
Posts: 7
Registered: ‎04-17-2014
Message 8 of 26 (790 Views)

Re: 3ds Max installation error, corrupt file

04-17-2014 11:14 PM in reply to: overThinker

HERE IS WHAT I DID AND IT WORKED!!!!!!!!!!!!!!!!!! its a really pain in the butt but it worked for me. 

Now before i start i have to say, i am not responsible for anything that could happen to your computer or anything. I take no responsiblity. But before you do what i suggest, try something easier. Try to just uninstall your Microsoft.Net framework out of your control panel - uninstall a program and then reinstall. If that doesnt work then try this youtube video and if that doenst work then go on reading about what i suggest. Because what i have found out is that my framework will not get off my computer. its not installed but the files are there and will not get deleted no matter how hard i tried. So if your having a lot of trouble like i did. THen here you go!! Hope everything works. If you have any more troubles. Feel free to send me a message on youtube. (the only way i can think of not getting spammed) my username is jamesbones626 on youtube 


Okay so it says that your missing a file. The LiteHTML.dll file or whatever .dll file it is. It will say it cannot find the *&&*DKjfdkjf^%$$ in the C:\.......

1. Go to the exact file location of the .dll that is missing. So if it says C:\User\windows\example.dll then go trough those exact files dont skip ahead or around or anything

2. Go to this website and download the ZIP FILE ONLY dont download the the dll file fixer. All that does is put the file whre it needs to go and thats not where we want it to go.

3. unzip the new file you have the .dll file and drag it to the file location where the error message said it couldnt find it. So in my earlier example it would be the C:\User\windows\example.dll/ you will drop it there.

4. just to be safe to go C:\windows\system32 and put that .dll file in there too. it wont hurt it just helps.

5 do a quick restart on your computer and YOUR DONE :smileyhappy: everything should work now BUT 

when i was doing this for the 3ds max that i was installing, i got another error message for another .dll file and i had to do the same exact thing with that dll file. So if you get another message like that then do the same thing\


SIDE NOTE for the amdlpit.dll file~~~

also when i was doing this after both my dll files were there i got to the enter a key part and then it said i was missing the admlpit.dll (i dont know if it was that exact file) but im pretty sure this is the activation code file that stores the code to make sure you enter the right one. so if that pops up just quit the instal and try it again. If it does it a second time then go on that website in step 2 and go get that dll file that is missing. Now the folder that you need to put it in is hard to find so just type in in manuelly and it will work. Then pu that dll file where it belongs. Restart the installer and whala! your good everything should work now just do your install and your all set. 

Active Member
Posts: 7
Registered: ‎04-17-2014
Message 9 of 26 (789 Views)

Re: 3ds Max installation error, corrupt file

04-17-2014 11:15 PM in reply to: overThinker
Go down to my post! The solution i tired worked
Active Member
Posts: 7
Registered: ‎04-17-2014
Message 10 of 26 (789 Views)

Re: 3ds Max installation error, corrupt file

04-17-2014 11:17 PM in reply to: david.lau
Im not sure why but some of the .dll files that are coming in the downloads are corrupt and the only way is to replace them so i think the autodesk company should work on replacing those files for us. Please and thank you. IT took me 2 days straight and no help from microsoft or no possible way to contact autodesk to do this
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