Installation & Licensing

Installation & Licensing

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Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 1 of 31 (925 Views)

3ds Max Failed to Install

925 Views, 30 Replies
02-11-2012 06:32 PM

I don't know what else to do. I don't understand very much about computers so I might need some help explaining what's going on.

 

I tried installing Max 12, both 64 and 32 bit versions and it failed. Then I tried installing Max 11, both bit versions and nothing.

 

What's going on? I have Windows 7 in this computer and I already had Max 12 installed before I formatted the machine. It's the same computer but now I can't install any Max version.

 

Please help me. I'm an art student and every week I have an assignment to do on Max. 

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 2 of 31 (916 Views)

Re: 3ds Max Failed to Install

02-12-2012 07:51 PM in reply to: franciscoaliberti

Please, can someone help me? Doesn't Autodesk have a costumer service of some sort? A number or an e-mail I can contact a specialized employee to help me?

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 3 of 31 (911 Views)

Re: 3ds Max Failed to Install

02-13-2012 07:30 AM in reply to: franciscoaliberti

You need to post your error and your installation log file so we can determine the failure.  Usually it is due to a prerequisite installer issue like Visual C++.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 4 of 31 (898 Views)

Re: 3ds Max Failed to Install

02-14-2012 09:05 AM in reply to: franciscoaliberti

Thanks. I deleted all Max related files from my computer, followed the video of how to prep the computer for installation, installed .NET 4, rebooted the system, downloaded Max 2012 again and reinstalled. Here is the log file of the failed installation. 

 

Thank you in advance.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 5 of 31 (885 Views)

Re: 3ds Max Failed to Install

02-16-2012 08:50 AM in reply to: franciscoaliberti

Can anyone help me? I don't know what else to do. I can't really use a different software for what I have to do.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 6 of 31 (874 Views)

Re: 3ds Max Failed to Install

02-17-2012 08:27 PM in reply to: franciscoaliberti

Hello? Anyone?

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 7 of 31 (842 Views)

Re: 3ds Max Failed to Install

02-21-2012 08:31 PM in reply to: franciscoaliberti

Can someone please help me? I'm still having trouble installing 3ds Max. I already posted the installation log files here.

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 8 of 31 (833 Views)

Re: 3ds Max Failed to Install

02-22-2012 01:44 PM in reply to: franciscoaliberti

There should be a larger install log file in your %TEMP% folder with additional information on the failure.  Zip and attach it here.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 9 of 31 (821 Views)

Re: 3ds Max Failed to Install

02-24-2012 09:09 AM in reply to: TravisNave

Thank you for answering me, Travis. I uploaded everything related to Autodesk and 3ds Max in the %TEMP% folder. If you could be more specific for what I'm looking for I might be able to find more files.

 

Thank you again for taking the time to help me.

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 10 of 31 (784 Views)

Re: 3ds Max Failed to Install

02-28-2012 10:05 AM in reply to: franciscoaliberti

Unfortunately, I am just not finding what is causing your failure.  If you are installing with a service pack, do not do this.  Install fresh without one.

 

 

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