Installation & Licensing

Installation & Licensing

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Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 11 of 31 (829 Views)

Re: 3ds Max Failed to Install

02-28-2012 10:16 AM in reply to: TravisNave

I don't even know what a "service pack" is. I bought this computer last year and installed 3ds Max 2012 perfectly and used it for a few months. A couple of months ago I had to format this computer and after that I've been having trouble installing 3ds Max again.

 

 

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TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 12 of 31 (828 Views)

Re: 3ds Max Failed to Install

02-28-2012 10:21 AM in reply to: franciscoaliberti

Sometimes when you install the product it asks if you also want to install the following updates.  Always say no to this. 

 

Are you installing from media or download?

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Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 13 of 31 (826 Views)

Re: 3ds Max Failed to Install

02-28-2012 10:24 AM in reply to: TravisNave

I will reinstall it an pay attention to that.

 

I'm installing via download.

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 14 of 31 (823 Views)

Re: 3ds Max Failed to Install

02-28-2012 10:43 AM in reply to: franciscoaliberti

Okay, so I was installing again and I unchecked the Service Pack option and it still didn't install.

 

This is the log file:

 

2012/2/28:10:28:23 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/2/28:10:28:23 Frank FRANK-PC Launch
2012/2/28:10:29:27 Frank FRANK-PC === Setup ended ===

2012/2/28:10:28:24 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/2/28:10:28:24 Frank FRANK-PC Launch
2012/2/28:10:29:28 Frank FRANK-PC PageOpen LaunchDialog
2012/2/28:10:31:24 Frank FRANK-PC PageOpen LicenseDialog
2012/2/28:10:31:24 Frank FRANK-PC PageOpen ProductSelectionDialog2
2012/2/28:10:32:16 Frank FRANK-PC PageOpen LicenseDialog
2012/2/28:10:32:16 Frank FRANK-PC PageOpen LaunchDialog
2012/2/28:10:32:28 Frank FRANK-PC PageOpen LicenseDialog
2012/2/28:10:32:28 Frank FRANK-PC PageOpen ProductSelectionDialog2
2012/2/28:10:33:22 Frank FRANK-PC PageOpen FullProgressDialog
2012/2/28:10:33:22 Frank FRANK-PC Installing Autodesk® 3ds Max 2012 SDK: TRANSFORMS="C:\Users\Frank\AppData\Local\Temp\_AIA724.tmp\x86\Tools\MAXSDK\SDK_3dsMax2012-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" INSTALLDIR="D:\Program Files\Autodesk\3ds Max 2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/2/28:10:34:01 Frank FRANK-PC Install Autodesk® 3ds Max 2012 SDK Succeeded
2012/2/28:10:34:01 Frank FRANK-PC PageOpen InstallCompleteDialog
2012/2/28:10:34:11 Frank FRANK-PC === Setup ended ===

2012/2/28:10:34:23 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/2/28:10:34:23 Frank FRANK-PC Launch
2012/2/28:10:34:41 Frank FRANK-PC === Setup ended ===

2012/2/28:10:34:23 Frank FRANK-PC === Setup started on FRANK-PC by Frank ===
2012/2/28:10:34:23 Frank FRANK-PC Launch
2012/2/28:10:34:41 Frank FRANK-PC PageOpen LaunchDialog
2012/2/28:10:35:10 Frank FRANK-PC PageOpen LicenseDialog
2012/2/28:10:35:10 Frank FRANK-PC PageOpen ProductSelectionDialog2
2012/2/28:10:35:12 Frank FRANK-PC PageOpen LicenseDialog
2012/2/28:10:35:12 Frank FRANK-PC PageOpen LaunchDialog
2012/2/28:10:35:26 Frank FRANK-PC PageOpen LicenseDialog
2012/2/28:10:35:39 Frank FRANK-PC PageOpen ProductInfoDialog
2012/2/28:10:36:14 Frank FRANK-PC PageOpen ProductSelectionDialog2
2012/2/28:10:36:59 Frank FRANK-PC PageOpen FullProgressDialog
2012/2/28:10:37:00 Frank FRANK-PC Installing DirectX® Runtime: D:\Program Files\Autodesk\3rdParty\DirectX\DXSETUP.exe /silent
2012/2/28:10:39:13 Frank FRANK-PC Install DirectX® Runtime Succeeded
2012/2/28:10:39:13 Frank FRANK-PC Installing Autodesk Material Library 2012: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/2/28:10:39:36 Frank FRANK-PC Install Autodesk Material Library 2012 Succeeded
2012/2/28:10:39:36 Frank FRANK-PC Installing Autodesk Material Library 2012 - Base Image Library: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/2/28:10:40:22 Frank FRANK-PC Install Autodesk Material Library 2012 - Base Image Library Succeeded
2012/2/28:10:40:22 Frank FRANK-PC Installing Autodesk Material Library 2012 - Medium Resolution Library: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/2/28:10:41:37 Frank FRANK-PC Install Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/2/28:10:41:37 Frank FRANK-PC Installing Autodesk® Backburner 2012: D:\Program Files\Autodesk\x86\Components\backburner\BackburnerCIF.exe
2012/2/28:10:41:37 Frank FRANK-PC Install Autodesk® Backburner 2012 Succeeded
2012/2/28:10:41:38 Frank FRANK-PC Installing Autodesk® 3ds Max 2012: TRANSFORMS="C:\Users\Frank\AppData\Local\Temp\_AI2586.tmp\x64\max\3dsMax2012-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="D:\Program Files\Autodesk\" INSTALLDIR="D:\Program Files\Autodesk\3ds Max 2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/2/28:10:41:48 Frank FRANK-PC Install Autodesk® 3ds Max 2012 Failed Installation aborted, Result=1603
2012/2/28:10:41:48 Frank FRANK-PC Rollback Autodesk® Backburner 2012 Failed Installation aborted, Result=1619
2012/2/28:10:42:03 Frank FRANK-PC Rollback Autodesk Material Library 2012 - Medium Resolution Library Succeeded
2012/2/28:10:42:14 Frank FRANK-PC Rollback Autodesk Material Library 2012 - Base Image Library Succeeded
2012/2/28:10:42:28 Frank FRANK-PC Rollback Autodesk Material Library 2012 Succeeded
2012/2/28:10:42:28 Frank FRANK-PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 15 of 31 (822 Views)

Re: 3ds Max Failed to Install

02-28-2012 10:44 AM in reply to: franciscoaliberti

Do you think it has anything to do with the serial key?

 

It's the same serial key I used the first time I installed 3ds Max on this computer.

 

But it's kind of a new computer now because I formatted it, right?

*Expert Elite*
TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 16 of 31 (820 Views)

Re: 3ds Max Failed to Install

02-28-2012 10:54 AM in reply to: franciscoaliberti

Nah, serial doesn't matter.  The Max itself isn't installing on a generic 1603.  But there should be another installation log file in your %TEMP% that will just be for MAX and not the whole setup suite.  Might help determine the reason.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 17 of 31 (812 Views)

Re: 3ds Max Failed to Install

02-28-2012 08:05 PM in reply to: TravisNave

Travis, I went back into the %TEMP% file and zipped everything that had "max" in the name.

 

I hope that helps. :smileysad:

Contributor
franciscoaliberti
Posts: 23
Registered: ‎02-05-2012
Message 18 of 31 (803 Views)

Re: 3ds Max Failed to Install

03-01-2012 08:09 PM in reply to: TravisNave

Travis, I understand that maybe you can't help me. Is there any other way for me to get help? Is there a costumer service from Autodesk? Any phone I can call?

*Expert Elite*
TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 19 of 31 (800 Views)

Re: 3ds Max Failed to Install

03-02-2012 07:22 AM in reply to: franciscoaliberti

Phone support is typically offered thru your Value Added Reseller or your Subscription Gold account.

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Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 20 of 31 (787 Views)

Re: 3ds Max Failed to Install

03-05-2012 12:24 AM in reply to: franciscoaliberti

Error in the log is about MRsetservice.

 

if you are not using Mental ray service you can try the tweak in this post

 

http://forums.autodesk.com/t5/Installation-Licensing/Can-t-install-3DS-max-2012-trial/td-p/2987192 (message 6)

 

 

Extract from the log showing the Errors.

 

MSI (s) (B8:50) [18:25:36:040]: Doing action: MRSetService
Action ended 18:25:36: RegisterComPlus. Return value 1.
MSI (s) (B8:50) [18:25:36:040]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'MRSetService'
MSI (s) (B8:24) [18:25:36:091]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5C4D.tmp, Entrypoint: MRSetService
MSI (s) (B8!40) [18:25:36:262]: PROPERTY CHANGE: Adding MR_PORT_OK property. Its value is '1'.
Action start 18:25:36: MRSetService.
CustomAction MRSetService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (B8:50) [18:25:36:290]: Machine policy value 'DisableRollback' is 0
MSI (s) (B8:50) [18:25:36:290]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 18:25:36: MRSetService. Return value 3.

---------------------------------------------------------------------------------------
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