Installation & Licensing

Installation & Licensing

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Active Member
dendens2
Posts: 7
Registered: ‎12-10-2012
Message 1 of 6 (1,268 Views)

3DS MAX Already Installed

1268 Views, 5 Replies
12-11-2012 08:55 PM

   Hi, I have been trying to install my copy of 3ds max student edition for a while now. I recently had a harddrive change in which I swithced from win 7 to win 8 and my boot drive was switched from a HDD to a SSD. I still have the original boot drive pluged in with all the original data, but I am not booting off of it. My problem is that when I try to install 3ds max, it says it it already installed. I did remove the old install because it was giving me an error. Only thing is, I had to do it by deleting the folder, since the uninstaller was not working. I then deleted EVERY SINGE FILE titled Autodesk from my computer. I also deleted all the registry files with "autodesk" I could find. I even used CCleaner, RegCure, and Revo Uninstaller to remove any left over registry files or folders. It is still not working. If I try using RegScanner for "autodesk", it comes up with things I already deleted, and won't let me delete them either. Help me please!

 

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Active Member
dendens2
Posts: 7
Registered: ‎12-10-2012
Message 2 of 6 (1,265 Views)

Re: 3DS MAX Already Installed

12-11-2012 09:10 PM in reply to: dendens2

Nevermind, it took me 30 minutes to realize the Fix It "run now" button on the side is not an ad. >.> and it fixed my problem. 

Active Member
dendens2
Posts: 7
Registered: ‎12-10-2012
Message 3 of 6 (1,262 Views)

Re: 3DS MAX Already Installed

12-11-2012 09:36 PM in reply to: dendens2

I now get an error in the middle of installation saying mental ray can't install. It asks to makesure I have privileges, which I do. 

 

2012/12/11:17:59:00 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:17:59:00 Dennis Subachev DENNIS-PC Launch
2012/12/11:17:59:02 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:17:59:01 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:17:59:01 Dennis Subachev DENNIS-PC Launch
2012/12/11:17:59:01 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:17:59:02 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:17:59:04 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:17:59:12 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:17:59:20 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:02:51 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:02:51 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:02:53 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:02:52 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:02:52 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:02:53 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:02:54 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:02:56 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:03:02 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:08:23 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:09:27 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:09:27 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:09:29 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:09:28 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:09:28 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:09:29 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:09:31 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:09:31 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:09:35 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:09:35 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:09:35 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:09:37 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:09:46 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:20:03 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:20:04 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:20:05 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:20:08 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:20:12 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:20:12 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:20:15 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:20:14 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:20:14 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:20:14 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:20:15 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:20:18 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:20:24 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:23:15 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:27:54 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:27:54 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:03 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:27:53 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:27:53 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:03 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:28:08 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:28:08 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:19 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:18:28:07 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:28:07 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:19 Dennis Subachev DENNIS-PC === Setup ended ===

2012/12/11:20:26:32 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:20:26:32 Dennis Subachev DENNIS-PC Launch
2012/12/11:20:26:35 Dennis Subachev DENNIS-PC === Setup ended ===

Active Member
dendens2
Posts: 7
Registered: ‎12-10-2012
Message 4 of 6 (1,244 Views)

Re: 3DS MAX Already Installed

12-12-2012 07:52 AM in reply to: dendens2

Nevermind I just created another autodesk folder in the autodesk folder and installed it there. That fixed the problem.

New Member
keidstud
Posts: 1
Registered: ‎06-21-2013
Message 5 of 6 (775 Views)

Re: 3DS MAX Already Installed

10-31-2013 06:25 AM in reply to: dendens2
I have the same problem, but I can't solve it.
Product Support
dembkod
Posts: 652
Registered: ‎05-26-2010
Message 6 of 6 (761 Views)

Re: 3DS MAX Already Installed

10-31-2013 07:54 AM in reply to: keidstud

keidstud,

 

First, run the MSFixit tool and try to install. This works in 95% of cases.

http://support.microsoft.com/mats/Program_Install_and_Uninstall\

 

If this does not help, you can try to delete keys in your registry. There should be one or two keys that once you delete them you can install. One is for the product and one is for the language pack.

 

We are looking for the keys in this folder.(Max should have 2)

 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\

 

I would search this registry key/folder location for your product name, and delete the two keys and then try to install.

 

Thank you for taking part in our community!



David Dembkoski
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