Installation & Licensing

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Active Member
igor.david
Posts: 10
Registered: ‎08-14-2013
Message 1 of 9 (612 Views)

3ds max 2014 failed to install

612 Views, 8 Replies
01-17-2014 07:04 AM

Here is intallation log file

 

2014/1/13:09:23:26 Igor PC === Setup started on PC by Igor ===
2014/1/13:09:23:26 Igor PC Path_Length: 151
2014/1/13:09:23:26 Igor PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/1/13:09:23:26 Igor PC Launch
2014/1/13:09:23:26 Igor PC CommandLine /URL "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /skipPI /SN 900-28062742 /PK 128F1 /akamai
2014/1/13:09:23:26 Igor PC Path_Length: 151
2014/1/13:09:23:26 Igor PC Current Directory C:\Users\Igor\AppData\Local\Temp\_AI6C59.tmp
2014/1/13:09:23:47 Igor PC === Setup ended ===

2014/1/13:09:23:32 Igor PC === Setup started on PC by Igor ===
2014/1/13:09:23:32 Igor PC Path_Length: 151
2014/1/13:09:23:32 Igor PC Current Directory C:\Users\Igor\AppData\Local\Temp\_AI6C59.tmp
2014/1/13:09:23:32 Igor PC Launch
2014/1/13:09:23:33 Igor PC Download Error Network is disconnected SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en...
2014/1/13:09:23:33 Igor PC Error downloading. Please Install Now again from the Autodesk website. 2014/1/13:09:23:48 Igor PC === Setup ended ===

2014/1/17:16:11:24 Igor PC === Setup started on PC by Igor ===
2014/1/17:16:11:24 Igor PC Path_Length: 151
2014/1/17:16:11:24 Igor PC Current Directory C:\Autodesk\Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en-US
2014/1/17:16:11:24 Igor PC Launch
2014/1/17:16:11:24 Igor PC CommandLine /url "http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/Autodesk_3ds_Max_2014_EFGJKS_Win_64bit_wi_en... /SN 900-28062742 /PK 128F1 /student /akamai /auth authparam /sid SESSION_ID
2014/1/17:16:11:24 Igor PC Path_Length: 151
2014/1/17:16:11:24 Igor PC Current Directory C:\Users\Igor\AppData\Local\Temp\_AI567A.tmp
2014/1/17:16:11:38 Igor PC === Setup ended ===

2014/1/17:16:11:31 Igor PC === Setup started on PC by Igor ===
2014/1/17:16:11:31 Igor PC Path_Length: 151
2014/1/17:16:11:31 Igor PC Current Directory C:\Users\Igor\AppData\Local\Temp\_AI567A.tmp
2014/1/17:16:11:31 Igor PC Launch
2014/1/17:16:11:36 Igor PC Download Skipped SETUP_CONFIG http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/SETUP...
2014/1/17:16:11:38 Igor PC PageOpen LaunchDialog
2014/1/17:16:11:53 Igor PC PageOpen LicenseDialog
2014/1/17:16:12:06 Igor PC PageOpen ProductInfoDialog
2014/1/17:16:12:06 Igor PC PageOpen ProductSelectionDialog2
2014/1/17:16:12:20 Igor PC PageOpen FullProgressDialog
2014/1/17:16:12:34 Igor PC Download Skipped DIRECTX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/DIREC...
2014/1/17:16:12:34 Igor PC Installing DirectX® Runtime: "C:\Autodesk\WI\Autodesk 3ds Max 2014\3rdParty\DirectX\DXSETUP.exe" /silent
2014/1/17:16:17:52 Igor PC Install DirectX® Runtime Succeeded
2014/1/17:16:18:03 Igor PC Download Play MAX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/MAX.t...
2014/1/17:16:41:18 Igor PC Download Aborted MAX http://trial2.autodesk.com/SWDLDNET3/2014/3DSMAX/WI/EDU/{032D0276-0263-4DDF-AFC2-758A83024F4F}/MAX.t...
2014/1/17:16:41:18 Igor PC Install Autodesk® 3ds Max 2014 Failed Download Failed, Installation aborted, Result=1603
2014/1/17:16:41:25 Igor PC Rollback DirectX® Runtime Failed Failure is ignored, Result=1619

 

 

*Expert Elite*
TravisNave
Posts: 10,446
Registered: ‎01-14-2005
Message 2 of 9 (608 Views)

Re: 3ds max 2014 failed to install

01-17-2014 07:10 AM in reply to: igor.david
Active Member
igor.david
Posts: 10
Registered: ‎08-14-2013
Message 3 of 9 (593 Views)

Re: 3ds max 2014 failed to install

01-17-2014 12:46 PM in reply to: TravisNave

Hi! 

Thx for the link. I did all as in the gide. 

So the program was installed but it didn't run properly. Well, it don't run in all.

The error report conteins the following files:

3dsmax_minidump.dmp

dmpuserinfo.xml

dumpdata.zip

So I don't know what to do..

 

Halp me please!!!

Active Member
igor.david
Posts: 10
Registered: ‎08-14-2013
Message 4 of 9 (591 Views)

Re: 3ds max 2014 failed to install

01-17-2014 12:51 PM in reply to: TravisNave

Probably you need my installation log file, but I don't know which exactly do you need/ The biggest one is like 50 MB so it cannot be attached to the letter..

*Expert Elite*
TravisNave
Posts: 10,446
Registered: ‎01-14-2005
Message 5 of 9 (587 Views)

Re: 3ds max 2014 failed to install

01-17-2014 12:55 PM in reply to: igor.david
Send the summary one first. If the bigger one is needed, you can zip it.
Active Member
igor.david
Posts: 10
Registered: ‎08-14-2013
Message 6 of 9 (576 Views)

Re: 3ds max 2014 failed to install

01-17-2014 02:14 PM in reply to: TravisNave

What exactly the name of the file I should send to you.?

*Expert Elite*
TravisNave
Posts: 10,446
Registered: ‎01-14-2005
Message 7 of 9 (572 Views)

Re: 3ds max 2014 failed to install

01-17-2014 02:21 PM in reply to: igor.david
If your install failed again after my original instructions, then repost
the same one from your original post.
Active Member
igor.david
Posts: 10
Registered: ‎08-14-2013
Message 8 of 9 (569 Views)

Re: 3ds max 2014 failed to install

01-17-2014 02:48 PM in reply to: TravisNave

No! Install was successful!
But opening the program was failed.. It open a report window and close 3ds max during the opening process..

In the 3ds Max Error detales was named 3 files:

the error report contains the following files:

dumpdata.zip

dmpuserinfo.xml

3dsmax_minidump.dmp

Active Member
igor.david
Posts: 10
Registered: ‎08-14-2013
Message 9 of 9 (535 Views)

Re: 3ds max 2014 failed to install

01-18-2014 11:15 AM in reply to: TravisNave

Hi!!


You don't reply on my message, so I decide to send you one more file - my installog. Probably it will help you to understand what's wrong with the program.

 

Thank you!

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