Installation & Licensing

Installation & Licensing

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markholland34
Posts: 2
Registered: ‎08-06-2013
Message 1 of 9 (5,706 Views)
Accepted Solution

3ds Max 2014 Crashes On Startup

5706 Views, 8 Replies
08-06-2013 04:46 PM

I have downloaed 3ds Max 2014, but it crashes on startup after saying that it is trying to verify my license. I have a student licence and my product key was entered successfully when I downloaded the programme. Please see the image attached for ore details on the error message.

I have installed both of the available serivce packs, unfortunatley neither made any difference.

I have also tried edditing the "adskflex_*_tsf".data file as suggested (http://forums.autodesk.com/t5/Installation-Licensing/Autodesk-component-has-stopped-working/td-p/384...).

I'm working from an ACER Aspire laptop, with an NVIDEA GEFORCE GT 540M graphics card, an intel i7 processor, 8gb RAM and 30GB space free on my HDD.

I'd really apprciate any help fixing this issue as I need 3ds Max for my work.

Many thanks,

Mark

 

3dsmax2014.jpg

Welcome to the Community. 

 

This could be the 2014 Activation Crash issue.  You might check that out and see if it fixes your issue. 

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21825687&linkID=12305695

It appears the link for the fix is broken. These are the steps I used and everything worked fine.

 

http://knowledge.autodesk.com/support/robot-structural-analysis-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Windows-crash-starting-newly-installed-Autodesk-2014-product.html

 

Hope that helps, Good Luck! 

 

 

*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 2 of 9 (5,688 Views)

Re: 3ds Max 2014 Crashes On Startup

08-07-2013 07:20 AM in reply to: markholland34

Welcome to the Community. 

 

This could be the 2014 Activation Crash issue.  You might check that out and see if it fixes your issue. 

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21825687&linkID=12305695

Member
pmaloney5
Posts: 4
Registered: ‎08-16-2013
Message 3 of 9 (5,597 Views)

Re: 3ds Max 2014 Crashes On Startup

08-22-2013 03:11 PM in reply to: markholland34

I too have this exact problem and have been going back and forth with tech support via email with no success. Have attemped both 3ds Max 2014 and 3ds Max Design 2014 with the EXACT same problem. All video drivers are up to date. AutoCAD 2014 installed fine.

 

If anyone has a solution for this, I would REALLY appreciate it! I'm starting to fear incompatible video card.

 

Thanks!

 

My system is:

DELL XPS 15 - Windows 8 Pro 64 bit

Processor - QuadCore i7-3612QM CPU @ 2.10GHz

HDD - 1 TB

Video - NVIDIA GeForce GT 640M (driver version 320.49) --2 GB RAM

RAM - 16 GB

 

8-22-2013 1-44-45 PM.jpg

Member
pmaloney5
Posts: 4
Registered: ‎08-16-2013
Message 4 of 9 (5,591 Views)

Re: 3ds Max 2014 Crashes On Startup

08-22-2013 04:00 PM in reply to: pmaloney5
This was a 2014 Activation Crash issue!! The above steps fixed it beautifully. After 4 days of searching and trying, I'm so relieved!

THANK YOU TravisNave!!!
*Expert Elite*
TravisNave
Posts: 10,752
Registered: ‎01-14-2005
Message 5 of 9 (5,581 Views)

Re: 3ds Max 2014 Crashes On Startup

08-23-2013 08:07 AM in reply to: pmaloney5
New Member
up662338
Posts: 1
Registered: ‎03-09-2014
Message 6 of 9 (2,739 Views)

Re: 3ds Max 2014 Crashes On Startup

03-09-2014 04:50 AM in reply to: TravisNave

Hello, I to am having the same issue as you:MaxIssue.png

 

The link that has been posted I cannot seem to find - it just sends me to another search database. Any help would be much appreciated - many thanks - Matt.

Member
pmaloney5
Posts: 4
Registered: ‎08-16-2013
Message 7 of 9 (2,729 Views)

Re: 3ds Max 2014 Crashes On Startup

03-09-2014 07:23 AM in reply to: markholland34

It appears the link for the fix is broken. These are the steps I used and everything worked fine.

 

http://knowledge.autodesk.com/support/robot-structural-analysis-products/troubleshooting/caas/sfdcar...

 

Hope that helps, Good Luck! 

 

 

Contributor
sonnenkind1
Posts: 13
Registered: ‎12-10-2006
Message 8 of 9 (655 Views)

Re: 3ds Max 2014 Crashes On Startup

10-03-2014 09:55 PM in reply to: pmaloney5

I'm getting the same issue.  I've tried the fix above, with no luck.  My video card is an AMD Radeon R9 280.

New Member
SuperJames09
Posts: 1
Registered: ‎11-27-2014
Message 9 of 9 (203 Views)

Re: 3ds Max 2014 Crashes On Startup

11-27-2014 02:36 PM in reply to: markholland34

:smileysad: this is what i get when it crashesCrash.PNG

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